Red Hat – Customer Success Executive – UK Financial Services Market – Remote, United Kingdom

March 2, 2023
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Job Description

About the job

The Red Hat Customer Success team is looking for a Customer Success Executive to join us in the UK (remote position, but preferably in the area around London). You will be responsible for customer success planning and associated technical engagements designed to ensure FSI Customers are successful at realizing value from Red Hat products and platforms. You will develop success plans, and lead discussions with senior customer executives, Enterprise Architects, IT Management and Developers. You will collaborate with a variety of internal and external teams to develop pilots and programs, and oversee implementation projects, ensuring technical, process and program blockers are removed and the customer realizes the value of their investment in Red Hat technology.

What you will do

  • Understand and document customers’ overall portfolio, IT and business priorities, and success measures
  • Create and execute customer success plans with discrete projects, milestones, and actions to achieve customers’ business objectives with Red Hat technology
  • Identify opportunities for increased consumption,  track monthly consumption against targets, and plan key deployments timelines & milestones
  • Apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications
  • Orchestrate Design & Discovery Sessions to build plans for implementing solution–governing design in line with customer business goals
  • Be the Voice of the Customer; Share insights and best practices, and connect with Engineering and Product teams to remove blockers
  • Troubleshoot issues and remove impediments to prove the value of the implementation of Red Hat technologies
  • Assess the customer knowledge of Red Hat’s products and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners.

What you will bring

  • 7+ years working in enterprise software from a customer success management,  technical consulting, technical project management, technical sales, support or Quality Assurance (QA) perspective
  • Experience with technical project planning and execution management
  • Ability to independently deliver consultative-type customer-facing engagements
  • Practical knowledge of DevOps and agile concepts, application development, and deployment tools
  • Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification a distinct advantage
  • Experience with Kubernetes-based solutions, such as the Red Hat OpenShift Container Platform and the greater Kubernetes ecosystem is considered to be a major plus
  • Experience executing change management within software development teams or enterprise organizations

About Red Hat