Red Hat – Customer Success Executive – UK Financial Services Market – Remote, United Kingdom

United Kingdom
March 2, 2023
Full Time Remote
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Job Description

About the job

The Red Hat Customer Success team is looking for a Customer Success Executive to join us in the UK (remote position, but preferably in the area around London). You will be responsible for customer success planning and associated technical engagements designed to ensure FSI Customers are successful at realizing value from Red Hat products and platforms. You will develop success plans, and lead discussions with senior customer executives, Enterprise Architects, IT Management and Developers. You will collaborate with a variety of internal and external teams to develop pilots and programs, and oversee implementation projects, ensuring technical, process and program blockers are removed and the customer realizes the value of their investment in Red Hat technology.

What you will do

  • Understand and document customers’ overall portfolio, IT and business priorities, and success measures
  • Create and execute customer success plans with discrete projects, milestones, and actions to achieve customers’ business objectives with Red Hat technology
  • Identify opportunities for increased consumption,  track monthly consumption against targets, and plan key deployments timelines & milestones
  • Apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications
  • Orchestrate Design & Discovery Sessions to build plans for implementing solution–governing design in line with customer business goals
  • Be the Voice of the Customer; Share insights and best practices, and connect with Engineering and Product teams to remove blockers
  • Troubleshoot issues and remove impediments to prove the value of the implementation of Red Hat technologies
  • Assess the customer knowledge of Red Hat’s products and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners.

What you will bring

  • 7+ years working in enterprise software from a customer success management,  technical consulting, technical project management, technical sales, support or Quality Assurance (QA) perspective
  • Experience with technical project planning and execution management
  • Ability to independently deliver consultative-type customer-facing engagements
  • Practical knowledge of DevOps and agile concepts, application development, and deployment tools
  • Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification a distinct advantage
  • Experience with Kubernetes-based solutions, such as the Red Hat OpenShift Container Platform and the greater Kubernetes ecosystem is considered to be a major plus
  • Experience executing change management within software development teams or enterprise organizations

About Red Hat

Red Hat is the world’s leading provider of enterprise open-source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We’re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems and make an impact. Opportunities are open. Join us.

Diversity, Equity & Inclusion at Red Hat

Red Hat’s culture is built on open-source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal-opportunity workplace and an affirmative-action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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