Job Description

RaySecur – Customer Success Manager

Company Description

RaySecur is a B2B tech startup revolutionizing security imaging with the world’s first desktop scanners capable of seeing inside objects, providing x-ray-like imaging without any harmful x-rays in real-time and 3D.  We are venture-backed and growing fast. Our systems are used by some of the largest Fortune 500 companies and governments around the world and are backed by cutting-edge AI software and 24/7 expert support.

Job Description

RaySecur is seeking an experienced customer success manager to train and onboard new customers,  coordinate service and support requests, and deliver a seamless customer experience to drive retention and account expansion.  In this role, you will be responsible for the successful adoption and ongoing support of cutting-edge security technologies by some of the largest companies and government agencies in the world. This customer-centric role transitions customers from sales to ongoing account support, building deep relationships within the account and across the industry.

Who We Are

We are a fast-paced, rapidly growing, and dynamic start-up with an all-star customer base helping to make the world a safer place.  We are entrepreneurs at heart, always challenging the status quo and always ready to tackle the next challenge.  We think strategically but are not afraid to roll up our sleeves and get the job done, no matter how big or small.   We are dedicated and focused but also make time to play and celebrate our successes.

Who You Are

You are an achiever with a track record of consistently exceeding expectations.  You are not looking for a job, you want to make an impact. You have a history of building relationships and engaging with customers in-person and remotely, are a strong communicator, and are always looking to improve the customer experience.

Responsibilities

• Manage all aspects of customer onboarding – delivery, training, and support.  In-person and virtually.
• Coordinate and resolve all service and support requests to exceed customer and industry expectations.
• Provide remote and on-site training to clients on RaySecur’s products and services.
• Compile customer feedback across all stakeholders and implement continuous improvement processes.
• Develop deep customer relationships to ensure retention and drive expansion and referrals.
• Build the customer success team and own the functional role within RaySecur.

Required Qualifications

• Minimum 5 years experience in a customer success role.
• Detail-oriented, highly organized, ability to juggle multiple priorities successfully.
• Technical aptitude, and previous experience supporting complex hardware and software systems.
• Excellent verbal and written communication skills.
• Proficient in the entire Microsoft suite, including PowerPoint.
• Ability to travel up to 50%.

AN EQUAL OPPORTUNITY/DRUG-FREE EMPLOYER

We are an equal-opportunity employer and do not discriminate against any applicant because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, or any other class protected by federal, state, or local law.