Job Description
Job Description
- Deliver best-in-class operations and service to client/ Mitra
- Own entire relationship with the assigned clients, including onboarding, implementation, socialization, and satisfaction
- Triage client requests to admin, finos, and claims team
- Ensure satisfaction and completeness of client requests
- Handle 1st-line inquiries from participants/ clients
- Ensure all the requests and process is getting done as SLA/ standard
- Work with related teams (sales, insurance placement, finance-operations, claim, admin, and another related team)
- Communicate effectively with both internal and external to get a better understanding of the process and solve issues
- Prepare documentation of client reports along with an active insurance policy.
Requirements
- Minimum 1 year experience in communication, customer success/ relations, and account management.
- Strong skills in verbal and written communication.
- Ability to work effectively across multiple departments in a deadline-driven environment.
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Bachelor’s degree or equivalent
- Knowledge of Microsoft excel/google Sheets, PowerPoint, and project dashboard tools.
- Will be a plus point if familiar with the insurance or finance industry.
- Fast learner and willing to learn the insurance industry in detail.
