Qoala – Employee Benefit – Customer Success Junior Associate – Jakarta, Indonesia

March 5, 2023
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Job Description

Job Description

  • Deliver best-in-class operations and service to client/ Mitra
  • Own entire relationship with the assigned clients, including onboarding, implementation, socialization, and satisfaction
  • Triage client requests to admin, finos, and claims team
  • Ensure satisfaction and completeness of client requests
  • Handle 1st-line inquiries from participants/ clients
  • Ensure all the requests and process is getting done as SLA/ standard
  • Work with related teams (sales, insurance placement, finance-operations, claim, admin, and another related team)
  • Communicate effectively with both internal and external to get a better understanding of the process and solve issues
  • Prepare documentation of client reports along with an active insurance policy.


  • Minimum 1 year experience in communication, customer success/ relations, and account management.
  • Strong skills in verbal and written communication.
  • Ability to work effectively across multiple departments in a deadline-driven environment.
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Bachelor’s degree or equivalent
  • Knowledge of Microsoft excel/google Sheets, PowerPoint, and project dashboard tools.
  • Will be a plus point if familiar with the insurance or finance industry.
  • Fast learner and willing to learn the insurance industry in detail.