Praecipio is a cloud-first business and technology consulting firm specializing in strategic Cloud transformations, Enterprise Agility, DevOps, Application Development, and Modern Service Management. Praecipio is an enterprise-level strategic advisor across the Atlassian platform focused on helping businesses drive revenue and fuel growth. We architect solutions that enable our customers to stay focused on the work that matters most – solving the biggest problems that exist in the world today.

We are looking for a Customer Success Manager who can provide ongoing value and support to our clients. The candidate should be able to contribute to building relationships and implementing new programs that will increase customer satisfaction and minimize churn rates. You will work closely with our Account Executives and Praecipio clients to provide a flawless customer experience.

Responsibilities

• Guide customers to best realize the value in their Atlassian investment
• Continuously seek to improve the customer experience
• Adhere to and exceed clear client retention goals
• Serve as the trusted point of contact for a set of customers to help them get the most out of Atlassian products and attain their ideal solution for team collaboration
• Serve as a technology and use case specialist, demonstrating a deep understanding of the Atlassian customer journey from implementation to adoption and expansion
• Deliver value through proactive and programmatic customer engagement – whether the customer is establishing an Agile product delivery methodology, optimizing Developer Tools automation, building new collaboration communities, or improving IT services
• Take a data-driven approach to customer management to prioritize time around risk, and mitigate churn through customer engagement, as well unlocking growth opportunities