Planful – Customer Success Operations Specialist, Hyderabad, India

Hyderabad, India
November 1, 2022
$50,000 - $100,000 / year
Full Time
Application deadline closed.

Job Description

About Us

Planful is the pioneer of financial performance management cloud software. The Planful platform is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful empowers finance, accounting, and business users to plan confidently, close faster, and report accurately. More than 1,300 customers, including Boston Red Sox, Bose, 23andMe, Zappos, and Five Guys rely on Planful to accelerate their cycle times, increase productivity, and improve accuracy. Planful is a private company backed by Vector Capital, a leading global private equity firm. Learn more at www.planful.com.

Why Join Planful?

Our team is full of highly experienced and passionate individuals who are dedicated to continuously making our product and technology the best in the financial planning space. Apart from working with fantastic people and customers every day we also have some awesome benefits too. 

Duties and Responsibilities

Customer Success Enablement Coordinators/Specialists can expect to focus their work in the following areas:

  • Coordinate with the respective teams to design, build, and develop repeatable onboard programs. Includes program strategy, product knowledge standards, Gainsight and other systems/tools, shadowing program
  • Create Surveys to get feedback as needed to drive the effectiveness of the onboarding program and ongoing skills training
  • Coordinate ongoing skills training for existing employees (new processes, product uses cases, technical knowledge, consultative skills
  • Collaborate with the Technical Governance team on organizing and hosting Tech Talks
  • Communicate with the Customer Champions team on updates to resources, new processes, etc…
  • Partner with team leads to develop and curate an internal knowledge base
  • Partner with a Customer Success Content Specialist to develop and curate specific deliverables and resources (master decks, meeting templates)

Qualifications

The customer Success Enablement Specialist position typically requires the following qualifications:

  • Bachelor’s Degree or the equivalence in work experience
  • 2 years of experience in Customer Success or Sales Enablement. Knowledge of Customer Success methodologies, processes, and training best practices
  • Able to prioritize these demands and gain buy-in or direction with Customer Success and other Customer Team stakeholders
  • Strong proficiency with Microsoft Office suite especially, Excel, Word & Powerpoint
  • Prior experience with Salesforce required, Gainsight and Financial preferred
  • Ability to manage time effectively, set priorities, and meet deadlines
  • Ability to learn and adapt to change

Related Jobs