NEXTDC – Customer Success Manager – Sydney, Australia

Apply Now

Job Description

NEXTDC – Customer Success Manager

Company Description

At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world-class, next-generation data centers, using cutting-edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.

As an Australian head office, ASX100 listed company we currently operate 12 data centers across Australian 6 cities, with future national and international expansion planned.

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data center services company.

Job Description

As the Customer Engagement Manager, you will own the success of NEXTDC’s Hyperscale Customers ensuring a seamless experience throughout the customer’s lifecycle.  You will be the Customer Representative being their voice and advocate within NEXTDC.

  • Act as the trusted conduit between NEXTDC and the Customer
  • Develop and maintain a trusted advisor relationship with Customer stakeholders and internal teams
  • Ensure customer request, requirement, or contractual deliverable is provided in a timely manner and in line with Customer expectations/contractual obligations.
  • Communicate clearly and concisely ensuring any formal communications such as Business Reviews, progress reports, or minutes are distributed within the specified/agreed-on timeframe.
  • Participate in ongoing client service review meetings, covering performance, service improvements, quality, and processes.
  • Develop a deep understanding of NEXTDC’s products whilst ensuring clients are aware of the company’s products and services


  • You are a team player who effectively communicates, integrates, motivates, and builds relationships with cross-functional internal and external stakeholders to ensure consistent Customer experience through the Customer lifecycle.
  • You have a passion for building relationships and adding value to customer experience
  • Continuously looking for ways to improve process efficiencies and effectiveness.
  • Second-to-none problem-solving ability

This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our success.

What you bring:

  • 3 + years of senior experience in Customer facing/relationship management role supporting large or complex customers
  • 5-7 + years experience in Service Delivery and Project Manager
  • Strong knowledge of Project Management methodology and principles
  • Proficient with Microsoft Office Suite and MS Project
  • Experience with Salesforce and SNOW, desirable
  • Data Centre experience is desirable

Additional Information

  • Opportunity to be a vital part of NEXTDC
  • Inclusive, diverse, and values-driven working culture
  • Hybrid working practices
  • Awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic well-being, and mental health programs, and more)
  • Great opportunities to progress within our company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce that represents the communities in which we operate.

Make NEXTDC your next move.