NetApp – Senior Director, Customer Success, Amsterdam or Berlin

Job Description

Job Summary

Responsible to sustain company’s profitability and growth by keeping customers satisfied, and by making it easy for the customer to take maximum advantage of the product or service they have purchased.

Job Requirements

• – To work with the technology department to create the tools the customer needs- Collaborating with the marketing department to find leads that will turn into valuable assets, and/or by creating and implementing lead generation campaigns and monitoring their success- Make sure that all customers are taken through the system and trained in the product’s use, ensuring a fully engaged, positive and valuable experience – to collect, analyze and use data to make the customers’ experience consistent and seamless- to help meet company goals – these policies will help to ensure customer satisfaction so that customers continue to purchase from the company, and recommend others to do so as well-to obtain feedback/suggestions from customers in order to determine what the company is doing right or wrong, and what might need to change in order to increase customer satisfaction and retention

Education

IC – Typically requires a minimum of 15 years of related experience.Mgr & Exec – Typically requires a minimum of 15 years of related experience.

Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 
 
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  
 
If you run toward knowledge and problem-solving, join us.