Nearmap – Enterprise Customer Success Manager (SaaS) – New South Wales, Australia

March 3, 2023
Apply Now

Job Description

Company Description

Join a team that sees success

We’re a SaaS company, with proprietary hardware and software that’s continuously advancing through our commitment to innovation. The sky’s the limit when it comes to what we can and plan to do for our customers. Our imagery is just the starting point.

Job Description

This is a new role as part of our Go-To-Market strategy. Reporting to the General Manager of Commercial Enterprise ANZ, you will be responsible for a strategic portfolio of Enterprise customers, understanding their needs, providing your insights, and delivering comprehensive engagement for your customers. You will be our customer advocate, ensuring the highest level of engagement, satisfaction, and loyalty.

With customer retention and success as your main objectives, you will be able to identify churn risks and growth opportunities as you work with the account team to support a smooth renewal process. You will also act as the voice of the customer internally at Nearmap, providing feedback and insights on how we can better serve our customers.

You will develop deep expertise in Nearmap products and services and will focus on driving the adoption and active usage of Nearmap products. Maximizing the value of customer investment in our products, you’ll ultimately convert them to promoters – both internally and externally.


  • Extensive experience in customer success, account management, consulting, or technical pre-sales in a high-tech or SaaS company.
  • Ability to interact with all customer teams at various levels of technical and non-technical depth through to the C-suite.
  • Account management experience with ANZ’s top 500 accounts.
  • Accountability for driving revenue through customer expansion with a proven ability to meet and exceed retention targets.
  • An analytical work style with the ability to prioritize effectively and conduct data-driven decision-making.
  • A collaborative mindset is a must, with a proven ability to lead internal and partner stakeholders.
  • Strong commercial acumen and excellent at building trusted relationships with executive sponsors and customers.

Additional Information

What we offer

With us, you can map your career, and see where our journey might take you. With so much complex and interesting work to be challenged and inspired by, you might be surprised by the pathways you find.
We’ve got so much more to share with you.

Apply now to find out more.

Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location, or address. Nearmap is not responsible for any fees related to unsolicited resumes.