Native – Senior Customer Success Manager, Media – Remote – United Kingdom

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Job Description

Native – Senior Customer Success Manager

About the company 

Native is a platform designed to connect students with amazing experiences whilst at university, revolutionising the student experience and student economy for students, Students’ Unions and advertisers.

Over the past 18-months, we have built long-term partnerships with 75+ Students’ Unions – three in four of which have trusted native exclusively with their media rights.
We’re well on the way to unify and streamline on-and-offline media channels to give advertisers, like Burger King, GoPuff and Odeon, frictionless access to 2.66 million students – and unlock additional revenues for Students’ Unions to reinvest in the student experience. It’s what we call the native win-win-win.

Key Responsibilities and Duties:

  • Manage the relationship with Students’ Unions (SUs) around all aspects of their media health, including onsite visits and quarterly business reviews
  • Drive transformation projects across your portfolio and find opportunities for increasing the value of media assets
  • Share with SUs best practices and market feedback from the brand/sales team that provides an evidence based approach to increasing the value of their media assets
  • Deal promptly with all bookings placed within your Students’ Union accounts, keeping media schedules up to date and ensuring each Students’ Union knows what media they have to place
  • Create business cases and compelling media packs for the sales team to present to brands
  • Support the sales team to secure media opportunities which match client needs
  • Help train/up-skill representatives on specific SUs and their media opportunities
  • Produce regular, timely post-campaign reports to feedback on campaigns and their performance
  • Manage stakeholder relationships across departments to ensure the business stays aligned to OKRs

 Experience and Skills – Essential 

  • An excellent communicator both verbally and in written format
  • Comfortable building strong relationships with a variety of stakeholders
  • Strong negotiation and influencing skills
  • You will thrive on working to targets and collaborating as a team to achieve shared goals
  • You will be detail and process orientated to ensure a smooth operational flow between SUs and brands
  • You will be resilient and able to deal with setbacks and present alternative solutions to problems
  • You will have strong project management skills

Experience and Skills – Desirable

  • You will have knowledge of Student Unions and/or the charitable sector more broadly
  • You will have had experience working within a media sales or customer success team
  • You will have experience using Salesforce or a similar CRM platform
  • Full clean driving licence

Why will you want to join us:

This is a great opportunity to join a fast-growing and dynamic start-up at an early stage. We’re building a fantastic team of creative and driven individuals who love what they do. We know you may not tick every box, but are open to hearing from you if you’ve got real potential and drive to learn & grow.

Our Benefits

  • We have 25 days + bank holidays for most roles, PLUS a company-wide Christmas shutdown of around 7-10 days
  • We benchmark salaries consistently, and have just launched clear frameworks for progression
  • We are happy for you to work abroad for short periods, adding on time to holidays so you can travel further away or work in another country
  • We give you all the kit you need to work from home
  • We have a monthly wellbeing budget
  • We are rolling out share options for everyone