Mytraffic – Senior Customer Success Manager, Paris
Job Description
In the middle of a scale-up phase, Mytraffic’s Account Management and Customer Success team is structuring and growing as part as the global Revenue Team.
In this context, we are recruiting our next Senior Customer Success Manager, France in order to ensure a perfect and smooth onboarding and adoption of our clients, fully run clients’ partnerships and make sure our clients have excellent hygiene.
To give you more details about your day-to-day at Mytraffic:
You launch & manage the use of MyTraffic solution on the clients’ side
You coordinate business reviews with decision-makers
You monitor customer engagement & proactively engage users
You contribute to enhancing our solution by collecting feedback and sharing it internally
You ensure our clients are fully satisfied
You identify expansion opportunities and collaborate with the Account manager to win them
🧑💻 ABOUT YOUR TEAM 👩💻
You will work in a team of 5 Customer Success Managers and report to our Head of Account Management and Customer Success. The team will keep growing in the coming months/years and will allow our senior CSM to lead the team and transmit their knowledge. Enrich it, share your vision, and grow within MyTraffic!
🏅About you🏅
You’re an Expert: at least 5 years in a CSM role, ideally in a data-related Saas company.
You’re Customer-centric: You have already managed an important client portfolio ( more than 70) with key accounts and complex sale cycle
You’re Result-oriented: You have a proven track record of overachieving targets focus on client satisfaction to minimize the churn
You’re a troubleshooter mindset : You are resilient, coachable, and always wanted to find the best solution for our clients
You’re an organizer: you’ve strong presentation & organizational skills you always interact with other teams in order to actively enhance our product.
And of course, you speak English and French perfectly!
All our benefits
A competitive salary because our demand for excellence drives us to recruit the best profiles
The possibility to devote 4 days per year to an association on your work time because Mytraffic’s values also lie in having a positive impact on the world around us
Frequent team building activities because team spirit is at the heart of our values at Mytraffic
Development opportunities for all our employees through workshops such as “Feedback Culture”, “Non-Violent Communication”, and “Women in leadership”
An onboarding in Paris, objectively the most beautiful city in the world 😉
Offices in the center of Paris
🚀 Our Recruitment Process: Don’t worry it won’t last more than 2 weeks!
A 30 min video call with one of our Talent Acquisition Managers: getting to know you, understanding your career plan, and answering your questions
A 30-minute call with Julien, our Chief Revenue Officer
A 30 min business case with Anne-Laure, our Head of Account Management,
A 1h meeting with Anne-Laure
A 30-minute call with Hakim, our CEO: Giving you more information about the company, and the future and discussing the vision of Mytraffic
