MyBikePlan – Junior Customer Success – fast growing E-commerce start-up (DE/FR) – Zurich, Switzerland

February 28, 2023
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Job Description

Be a key part of making awesome e-bikes accessible to everyone.

“I enjoy working at MyBikePlan because it’s a place where I can grow professionally and learn every day. The work environment is very nice, and we have a team based on helping each other and sharing, which makes the work very pleasant.”

Are you driven by a sustainable future, believing that everyone should have the opportunity to enjoy two-wheeled e-mobility?

That’s what is at the heart of the MyBikePlan culture, where our vision is to become the benchmark Buy Now Pay Later (BNPL) E-Commerce for E-Bikes in Switzerland.

Job Description

Here’s an overview of our Junior Sales Rep:

Your mission: To ensure customers have access to their dream e-bikes and support MyBikePlan to reach its full potential.

To support this mission you will be responsible for the following targets:

  1. From Opportunity to Signature – conversion: 70%
  2. Proactive lead conversion for inbound and outbound opportunities
  3. Processing all financing applications to support the customer’s purchase
  4. All open leads closed in 7 days
  5. Efficiently manage your own pipeline in Hubspot
  6. Consistently follow up and update lead status, in order to avoid deal rot
  7. 60% of consultations result in an application to lease a bike
  8. Facilitate and lead prospect consultations
  9. Pitch MyBikePlan and the value proposition
  10. All calls answered in 5 seconds
  11. Provide customer support through the phone
  12. Work in the Hubspot CRM to review customer activity

Who you will do this with:

  1. You will be working closely and learning from Cyril, the Head of Sales and Operations at MyBikePlan, as well as a highly motivated and driven sales and operations team.



We care less about qualifications on paper and care more about a strong track record.

  1. 0 – 2 years of work experience
  2. Speak French fluently and English proficiently
  3. Good command of German is a big plus
  4. Be a learning machine
  5. Be familiar with a modern technology application stack, including tools like Hubspot; Airtable; Slack; Just Call and G-suite.


Why this mission is an awesome opportunity:

  1. The chance to learn how to grow and develop further as a successful sales professional
  2. Work with a young, fun and dynamic team, that regularly has fun team-building activities and events
  3. Live in a culture that shares these values:
  4. Enjoy the shit out of the Journey
  5. Always support each other unconditionally
  6. We celebrate our success together
  7. Give it you’re all with fun & balance
  8. Bring yourself, be YOU
  9. Access to use showroom e-bikes for personal use
  10. 1 home office day per week
  11. Attractive performance bonus (up to +30% of base salary)
  12. 25 days vacation