MishiPay – Customer Success Executive – Retail Instore Payments / SaaS – Remote – Charlotte, North Carolina – USA

March 5, 2023
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Job Description


Customer Success Executive – US – SaaS / Mobile Payments


Competitive salary plus monthly bonus

Remote with regular travel

MishiPay (https://mishipay.com/) was founded in 2015 by Mustafa Khanwala (/in) and Tanvi Bhardwaj (/in), bringing the best of the online checkout experience to physical stores. We do this with our Scan, Pay and Go experience on our native apps, and our web app that doesn’t require any download. Shoppers can scan the products they wish to buy in-store using their own phone and pay instantly. This eliminates the need to waste time waiting in line. The Covid-19 crisis has given us another mission to keep retail staff safe whilst giving shoppers the confidence to return to shops.

As the world’s leading Scan & Go provider as a third-party application for retailers’ stores, we work with some of the world’s largest retailers including names like MUJI, Flying Tiger Copenhagen, Eroski, Dufry, Spar, Londis, and many others. We understand the weight of our mission and it requires the best-in-class talent, so we offer the best package possible in terms of learning, growth, and compensation including options, salary, and bonuses linked to the success of the business.

About The Role

We are looking for a Customer Success Executive to join our team and grow the volume of MishiPay transactions in some of our US stores. This role will suit you if you have a technical mindset and a strong Customer Service background. If you’ve worked as a Store Manager within a technical retail outlet, or you have a combination of retail and Customer Success within a SaaS business, we’d love to speak to you.

This will work in-store with our retailers and also shoppers. You’ll be picking up the baton from our sales team and working closely with our engineering squad to ensure a smooth go-live in stores, and then maximizing the number of shoppers that make purchases using MishiPay. Throughout this process, you’ll be implementing the things we know work and creating, testing, and scaling new techniques that we haven’t thought of yet. You will need to be willing to travel across the US to visit MishiPay-enabled stores under your management.

You’ll be a self-starter, ambitious, and keen to succeed, and you’ll have an insatiable appetite for seeing shoppers using our tech. You’ll love the thought of working in a well-funded tech startup that’s growing and gaining significant market traction. You will:

  • Recruit new promoters and onboard them to become best-in-class brand ambassadors for MishiPay’s cutting-edge tech
  • Create weekly rotas to ensure our live stores have comprehensive coverage
  • Be full of ideas about raising awareness about our tech and willing to get your hands dirty to make those ideas a reality
  • Create accurate, insightful reports that illuminate what we’re doing well and where we can do better
  • Create solid, empathetic relationships with our retail clients; they need to believe in your abilities and your passion for what you do


About you:

  • Previous experience in delivering successful deployments for a startup or early-stage software provider, working closely with clients and ideally consumers (B2B2C), ideally within instore tech, POS, Payments, etc
  • A super-organized and detail-oriented mindset, with more than a dash of competitiveness
  • An understanding of the importance of your role and how it can impact the future growth of MishiPay
  • Excel whizz
  • Experience within an entrepreneurial, fast-moving environment and an ability to think on your feet.


Why MishiPay?

You’ll work with an inspirational multicultural team, based in our central London HQ, the US, and Bangalore, who are redefining the retail industry globally. We offer a tight-knit, collaborative, and exciting work environment, coupled with the opportunity to see the apps we develop to live in action within some of the world’s largest retailers, impacting the lives of millions of shoppers. You’ll also get:

  • Yearly Bonuses
  • Unlimited Holidays
  • Learning and Development Monthly Allowance
  • A chance to be recognized in one of our two monthly award schemes (and win various prizes)
  • A new Macbook
  • Pitch Training
  • Online Fitness Sessions
  • Team Building Events!

Please note that we have a direct hiring policy in place. At this stage, we’re not interested in hearing from recruitment agencies. Thanks!