Microsoft – Customer Success Account Manager, Slovenia, Croatia

Job Description

Ljubljana, Slovenia OR Croatia

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

As our Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships. The priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You will be front and center with our customers in support of their digital journey and empowering them to achieve more and accelerating customer value. The CSAM role is a leader who strongly colaborate with the rest of account team. The CSAM orchestrates prioritized programs, projects, and milestones for customer business value realization and consumption.

Responsibilities

• Takes ownership for team coordination and connects identified opportunities, questions, and/or issues from customer organizations. Leads complex internal Microsoft technical/sales teams or partners to address (e.g., involving large number of teams, multi-technology), using a breadth of technical knowledge to identify a broad set of internal teams and ensure progress across solution areas. Identifies and mitigates blockers to customer success goals.
• Captures, communicates, and brings forward recommendations from customer insights to sellers in identifying and producing opportunities (e.g., add-ons, cloud consumption, renewals). Collaborates with internal teams and sellers to help identify growth opportunities through account planning and delivery execution. Proactively seeks opportunities to develop the value of support and expand offerings by communicating the customer value.
• Plans a portfolio of work (e.g., Support programs, implementation projects, success engagements) to drive outcomes aligned with customer’s prioritized solutions and workloads. Supports the efficiency targets of their portfolio through the delivery of contracts and customer value.
• Develops foundational relationships with key customer stakeholders and professionals to enable quality solution delivery and health using partnership with other  Microsoft account team members.
• Expands and ensures customer and partner relationships beyond the current support contract owners with a focus on the leading definition of business outcomes and how to align consumption strategy to customer priorities.
• Gathers information on the business and Information Technology objectives for customer organizations, identifies customer needs, and creates a shared plan to supports outcomes that are specific to the customer and common to the industry using partnerships with other account team members. Captures and anticipates new customer needs and outcomes identified during the delivery of support programs, success engagements, and other projects.Enabling cloud adoption and optimizing cloud solutions to manage change and continue to grow.

Qualifications

Required/Minimum Qualifications

• Bachelor’s Degree in Engineering, Information Technology, Business, or related field AND several years solution delivery, practice management, customer-facing consulting, or portfolio management experience

Additional Or Preferred Qualifications

• Fluency in Slovenian language
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent certification
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.