Job Description

Customer Success Advisor – To work within Social Value

This role will be office based at either our Havering or Langley Moor office in Durham.

Salary: Up to £21,500

Do you want to help us deliver great service and give something back to the communities we serve?

We’re looking for a full-time Customer Success Advisor – Social Value to support our central Customer Success team.  The role will provide you with a great opportunity to learn and will give you valuable exposure across several areas –  social value, customer experience, customer insight and marketing communications. The key focus for the role is supporting the Group in delivering on our social value ambitions.

As a minimum, you’ll be educated to a good level, including Math and English, and have previous experience using Microsoft applications including Word, Excel and PowerPoint.

Of course, you’ll already be customer focused, passionate about service and giving something back, a confident communicator, driven, good at prioritising workload, have good written skills, and a focus on detail.

You will have a passion for social purpose and an interest in how we can make a positive difference in our work, with communities and individuals. You’ll also be able to demonstrate a willingness to learn and a commitment to education within employment.

What’s in for you?

At Mears we want to take care of our employees, that’s why we have a benefits site called Mears Rewards exclusively for all our employees.

• Being a part of a friendly and dedicated team
• career progression, as far as you’d like to go.
• Volunteering Leave – Mears supports employees to undertake to volunteer in the community, in support of our social value commitment.
• Cost of PVG covered
• Care Worker of the Month financial award
• Refer a friend scheme (total award £1000)
• Excellent training
• Pension scheme
• Cycle to work scheme
• Eye test vouchers
• Mears Fun Day – Our annual Fun Day is organized as a massive thank you from the Executive team for all the hard work! Previous years include, Alton Towers, Drayton Manor, etc.
• Staff perks with Mears Rewards – discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless.
• Use and access to the latest technology

You will report to a member of the Customer Success team and will also be given additional support through an appointed mentor.

A career with Mears Group means putting people and customers at the heart of what you do, every day.  Our culture is built on what we call our ‘Red Thread’ – the common values we share that make us what we are. Because, as a team and a company, we’re better when we work together.

Why work for us?

• At Mears there are lots of opportunities to grow your career wherever you live in the UK – we work across repairs & maintenance, housing management, Care, Facilities Management and have dedicated business support functions
• We are a Sunday Times Best Big Company to work for
• We have a dedicated Learning and Development function to help you learn and progress your career

Mears Group recognize our people as our greatest asset, we Hire Individuality, recognizing and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual makeup.

All our roles require candidates to have the entitlement to work within the UK, Mears- does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment