Liferay – Software Engineer – Customer Success – Bangalore, India

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Job Description

Liferay – Software Engineer – Customer Success

About Liferay 

Liferay is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open-source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges.  Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation – serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins.

But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!

About You and this Role

We are looking for a mid-level software engineer to be part of our customer success team. The role of the customer success engineer is to ensure that our customers are successful in their use of Liferay’s products and services, which can help drive customer retention and ultimately result in business growth.

The keys to success in this role:

  • Customer-centric mindset: You should have a customer-centric mindset and focus on providing the best possible experience for your customers. You should understand their needs and work to solve their problems.
  • Strong communication skills: You should have strong communication skills, both written and verbal. You need to be able to explain complex ideas in a simple way and be able to listen actively to your customers.
  • Proactivity: You need to be proactive and anticipate your customers’ needs. This means being proactive in identifying and addressing issues before they become problems and being proactive in providing solutions.
  • Empathy: You should be empathetic and understanding towards your customers. You should be able to put yourself in their shoes and see things from their perspective.
  • Product knowledge: You should have a deep understanding of your product and the industry the customer belongs to. This will help you to provide better support and advice to your customers.
  • Analytical skills: You should have strong analytical skills to be able to gather and analyze customer data to identify trends and patterns, which will help you to provide better support and guidance to your customers.
  • Teamwork: Customer success is a team effort, and you need to work closely with other teams such as sales, product, and support to ensure the best possible customer experience.
  • Continuous learning: You should be committed to continuous learning and development, keeping up-to-date with industry trends and best practices, and seeking feedback from customers and colleagues to improve your skills and knowledge.

Key Objectives:

  • Provide technical leadership and guidance to our customers in the installation, configurations, and implementation of Liferay’s suite of products and platforms.
  • Perform DevOps tasks, system setup and maintenance, JVM level tasks, system integrations, and architecture.
  • Implement software solutions adhering to departmental (and industry) best practices and conventions.
  • Demonstrate independence and self-sufficiency in development.
  • Enable customers with guidance in both solution development and issue troubleshooting.
  • Communicate professionally with customers both verbally (via calls) and in written form (support tickets, etc.)
  • Communicate promptly and proactively with managers and leads, especially with urgent issues.
  • Document customer project information, best practices, and other relevant information to share.
  • Assist Technical Architects in triaging customer issues and executing proofs-of-concept.
  • Present general topical sessions to our customers and general users.
  • Take ownership of roles and responsibilities.
  • Mentor associate software engineer.

Required Qualifications:

  • Bachelor’s Degree in Computer Science, Computer Engineering, or equivalent level of demonstrated experience
  • 2+ years of technical experience
  • Expertise in developing with Java, JavaScript, JSON, and related development frameworks
  • Knowledge of SDLC frameworks and methodologies
  • Enjoy helping customers

Preferred Qualifications:

  • Prior experience with Liferay or other portal and DXP solutions
  • Prior experience with cloud platforms such as AWS, GCP, Azure
  • Experience with enterprise security and identity management systems;
  • Experience with Elasticsearch, Solr, and other search integration
  • Experience in one or multiple domains and related use cases for industries such as commerce, BFSI, government, retail, telecom, transportation
  • Exhibits Liferay core values – Produce Excellence, Lead by Serving, Value People, Grow and Get Better, Stay Nerdy

What We Offer:

  • Salary package w/ competitive benefits according to qualifications and experience
  • Opportunities to take responsibility, grow professionally, and Stay Nerdy
  • A positive and collaborative work culture
  • Check out what employees say about us on Glassdoor
  • Working at a leading open-source company

Equal Opportunities Employer – Statement:

Liferay is committed to the equal treatment of all candidates, customers, and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy, and maternity or membership of a traveling community.