Job Description

The company

A Contract and Lifecycle management vendor has recently established itself in the ANZ region. Since landing the organisation has disrupted the industry and turned the heads of many.
The founding ANZ team is on the hunt for a Customer Success Manager to assist with their ever-growing client portfolio. You will be the face of the business and ensure satisfaction across the customer journey.

Why this is an awesome opportunity

With a product rating of 95%+ across multiple platforms(G2, Capterra, TrustRadius) the platform is very well-received in the market. As a CSM, you get to be at the forefront of their amazing product suite.
Working with kick-ass leaders that genuinely want to see you grow and succeed in your career. With a Glassdoor rating of 5/5 – there is a strong focus on providing a culture centred around employee-wellbeing!

Responsibilities

• Achieve monthly, quarterly, and annual KPIs & targets.
• Manage a list of accounts by creating individual plans of action to increase consumption and revenue.
• Generate growth within assigned accounts through cross-sell and upsell opportunities.
• Act as a product expert across some of the organization’s solutions and provide training and support to customers, where needed.
• Recommend how new and existing enhancements will create value for customers.
• Become a master at building relationships with existing customers up to the enterprise level.
• Accurate reporting and effective use of CRM system.

Experience desired

• 4+ years in a Customer Success/Account Manager role is required.
• Experience working in the SaaS/IT space would be highly advantageous.
• Strong experience in client relationship building and great customer service.
• The ability to work autonomously as a team is a remote-centric business.
• Experience tracking and achieving targets.
• Must have excellent communication skills both written and verbal.

Benefits

• Up to $125,000 + Super + Bonus + Health + More!
• 100% remote – live and work from anywhere across New Zealand.
• Strong focus on inclusion – regular retreats, community donation initiatives, and learning and development workshops.