Jake’s Finer Foods – Customer Success Representative – Austin, Texas – USA
Job Description
Jake’s Finer Foods – Customer Success Representative
Position Overview
Provide creative solutions and exceptional service to Jake’s current and potential customers to boost top-line revenue growth and profitability.
Position Responsibilities
- Present, promote, and sell products/services by communicating the benefits to existing and prospective customers.
- Perform cost-benefit and needs analysis of existing/potential customers.
- Establish, develop, and maintain positive business and customer relationships.
- Reach out to customer leads through cold calling.
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Achieve agreed upon sales targets and outcomes within schedule.
- Coordinate sales efforts with team members and other departments.
- Analyze the market’s potential, and track sales, and status reports.
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Keep abreast of industry best practices and market trends.
- Promote a positive attitude within the company and follow our core values.
- Communicate and collect accounts receivable as necessary, working with the credit department and client; collect all balances due based on approved credit terms.
- Participate in all sales/marketing functions as it relates to company business.
- Leverage resources such as local brokers/manufacturers to maximize growth within your territory.
The Customer Success Representative must perform other job-related duties in areas of responsibility as assigned. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
**Complete job description available upon request.
Requirements
- Familiarity with CRM practices along with the ability to build productive business relationships.
- Highly motivated and target-driven with a proven track record.
- Excellent selling, negotiation, and communication skills.
- Prioritizing, time management, and organizational skills.
- Relationship management skills and openness to feedback.
- Proficient with Microsoft Office software.
- Act ethically and treat team members, customers, vendors, and visitors with respect.
- Is adaptable to a changing environment.
- Must be a team player and able to work harmoniously and effectively with others and perform well under pressure.
- Exceptional problem-solving skills, including demonstrated ability to anticipate, plan for the future and realign priorities quickly when dealing with unanticipated events.
- Polished presenter, comfortable presenting and using technology in front of large audiences.
- Highly developed communication (verbal and written) and listening skills.
- Ability to lift objects to 50 lbs as required.
- Ability to drive self.
Minimum Experience Required
- Proven work experience as a Sales Representative OR culinary/ restaurant management experience
- Must be at least 21 years of age and pass all screens
- Willing to work additional hours, holidays, and weekends as requested
Education Required
- Bachelor’s degree in Business or Hospitality Management preferred.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short-Term & Long-Term Disability
