Job Description

Interxion – Customer Success Specialist

Your Role

By joining our team, in the Customer Success Specialist position, you will be a part of our Customer Success Team in Frankfurt, and support the Customer Success Manager to ensure that the contractually agreed services are delivered to our red carpet clients. You will be accountable for the end-to-end holistic delivery of the agreed operational service, managing the customer interface on all elements of the operational contract across internal functions, processes, and people building a stronger relationship. Your goal will be to increase the understanding of the customer and develop continuous improvement programs focused on enhancing the customer’s operational experience.

Your Profile

• Bachelor’s degree in Business Administration, Engineering, or equivalent (e.g. industrial clerk, technical communication assistant)
• Min. 5 years experience in an international environment and in dealing with international customers
• Proven experience in a data center or telecommunication sector
• Experienced in Customer Support, CRM, Service Management, or equivalent
• Experienced in contract and SLA management, CSI, and Process Management
• Good Knowledge of Customer management within the IT, telecommunications, or data center industry
• Excellent communication and interpersonal skills with a high customer focus
• Fluent in German and English

Benefits

• Open-door culture with short communications paths and flat hierarchies
• Personalized onboarding plan (buddy system), education programs
• Personal development options in a fast-growing environment
• Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
• Many extras like free drinks, fresh fruit, or cool team events

A bit about us

Digital Realty supports the world’s leading enterprises and service providers by delivering the full spectrum of data center, colocation, and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business put us in a unique position to offer customers access to 290 facilities in 49 metros across 24 countries and six continents.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who works together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things, and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.