Innovaccer – Regional Vice President, Customer Success, San Francisco, US

Job Description

We want people who are passionate about solving today’s healthcare challenges and positively impacting people’s health and well-being.

After all, that’s what we’ve been focusing on for the past six years. We’re on a purpose-driven journey to impact the future with a healthcare system that cares. The healthcare industry is undergoing a massive transformation, and Innovaccer is helping organizations effectively care for patients in today’s digital world. Our story began when a handful of go-getters got together to tackle one of the healthcare industry’s most pressing needs: a one-stop, whole-patient data bank that breaks down data silos to help teams provide the best care possible. Our mission to care as one is centered around the need for an integrated patient view to improve care delivery.
And you don’t have to take our word for it; Innovaccer recently achieved unicorn status as one of the fastest-growing companies in healthcare technology.
Innovaccer is uniquely positioned in the marketplace and is building a one-of-a-kind healthcare cloud that will enable users to develop applications and solve long-standing healthcare challenges. See our latest KLAS ranking.

Working here is different.

We take pride in our grit and purpose-driven work ethic. It’s why we’ve been able to solve some of healthcare’s most challenging problems and why we continue to energetically take on incredible challenges.
We dream, we collaborate, we experiment, and we break new ground. We’re a strong team that looks out for each other.

At Innovaccer, you can expect plenty of support and guidance from your colleagues with opportunities to learn, grow, and make a difference.
We love organized chaos. So, if you are looking for a typical 9 to 5 job where you are told what to do, this may not be for you. When you work with Innovaccer, you are your own boss.

The Role

With a moderate amount of independence, the Regional Vice President, Customer Success, will be responsible for leading and coordinating the implementation of new contracts, perform data mapping, data integrations, and analytical programs development to support operational success in value-based care delivery, and expansion.

Duties include:

• Analyze each customer’s system designs and architecture, evaluating engineering and business needs, and applying independent judgment to develop processing systems that align technology solutions with business needs
• Lead functional and technical requirement gathering and translating technical and user requirements into systems designs and procedures based on proven design patterns and standardized architecture
• Liaise with customers to identify customized frameworks and KPIs to guide each customer to the best platform use
• Lead the strategy and design of system frameworks to improve and customize our product, recommending technical modifications to internal systems for the integration of novel external data interfaces
• Perform feasibility and operational assessments to conform external data systems to internal requirements and develop detailed technical documentation and manuals, identifying areas to improve operational efficiencies, and reducing internal costs
• Lead user acceptance and testing strategy, maintenance, and monitoring and reviewing and analyzing performance indicators to identify code problems
• Perform extensive data analysis and data mapping, to develop customized solutions for client problems, and improve business outcomes

Position Requirement

• This position requires a master’s degree or foreign equivalent in CE, EE, IS, or directly related field; three (3) years’ experience as a Consultant, Systems Analyst, Systems Engineer, or related occupation.
• Must have experience with PL/SQL, Stored procedures, VB Macros, Power BI, Tableau, Java/J2EE technologies.

Job Location: InnovAccer, Inc. 101 Mission Street, Suite 1950, San Francisco, CA 94105

What We Offer

• Industry certifications: We want you to be a subject matter expert in what you do. So, whether it’s our product or our domain, we’ll help you dive in and get certified.
• Rewards and recognition programs: We foster learning and encourage people to take risks. We recognize and reward your hard work. 
• Health benefits: We cover health insurance for you and your loved ones. 
• Sabbatical policy: We encourage people to take time off and rejuvenate, learn new skills, and pursue their interests so they can be inspired to generate new ideas with Innovaccer.