HungryHungry – Customer Success Manager – Sydney, Australia

Sydney, Australia
March 1, 2023
Full Time
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Job Description

Let’s talk about the role:

Our Customer Experience team is growing and we’re looking for an exuberant Customer Success Manager based either in New South Wales, Queensland or Victoria to grow our ever-evolving team! You’ll be tasked with carrying out the rewarding mission of supporting and building strong relationships with our venues in the sunshine state. We’re looking for someone who gets excited over the prospect of helping our merchants meet and exceed their revenue and growth goals through our platform.

You understand that nurturing our customers’ confidence and comfortability with embracing tech within hospo is a win-win. You have the magic touch for relationship-building and training with venue owners, managers, and wait-for staff.

If you worked with us in the last month, here’s what you would have been involved in:

  • Build and maintain strong, long-lasting venue relationships by acting as a trusted advisor to key stakeholders
  • Actively contribute by recommending operational improvements within a venue to drive business and customer outcomes
  • Project manage the successful delivery of solutions to HungryHungry’s venues’ needs and objectives
  • Identify key customers in your portfolio and develop quarterly revenue growth plans for these venues
  • Implementing HungryHungry’s latest products and business practices to existing clients

Enough About Us, What About You?

You feel comfortable and confident thrown into any environment. While you are super into the tech space – you also thrive in people-facing environments, and nothing makes you happier than strengthening and building relationships.

  • A natural problem-solver – you love to face issues head-on!
  • You love hospitality. Your passion for this industry is unbounding and you want nothing more than for it to succeed.
  • An aura of patience and reliability to every situation you’re in. You know that ensuring our venues are set up for success can take a bit of time and effort – but you’re always willing to give 100% no matter what.

A Bit About HungryHungry

We’re a passionate group of foodies just trying to make the food and bev industry a better place! We are HungryHungry, Join the food revolution!

HungryHungry provides an easy-to-use and engaging digital platform for hospitality venues to present to their consumers, creating contactless real-time menus and ordering capabilities for all service fulfilments, including pick-up, delivery, collect at the counter, and order at table.

Bottom line: Our employees matter to us. Every minute you spend with us, you’re growing, learning, and becoming the best version of yourself! And we LOVE to see it!

The Nitty Gritty

We just need your recent CV. Show us what sets YOU apart from the crowd.

You’re welcome to apply directly through whatever job board you’ve found us on.

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