HRS Group – Hotel Success Manager – Paris, France

HRS Group – Hotel Success Manager

We are looking for a Paris-based Hotel Success Manager (m/f/d) who will be responsible for supporting the best-in-class operations of HRS’ hotel partner.

• Daily operational interface for HRS Hotel Partner to ensure excellent operations and support for our hotel partner
• Technical Onboarding and training of new hotel partners to provide an easy and fast go-to-market solution
• Support of Sign-Up and Submission of HRS Labelling, Classifications, Corporate RFPs, and CCR Procurement to facilitate enablement of HRS value proposition and solutions
• Pro-active consulting of hoteliers regarding activities along the HRS 5S Framework to increase market share, including price/ availabilities and training on the HRS VPAY Solution
• Support and Management of inbound support requests of our hotel partner related to HRS LaaS Solutions & general administration
• Close collaboration with regional HAE Teams taking over delivery support tasks or appraising HAEs of important developments with the most relevant hotels
• Cross-functional teamwork in our STAY Unit to understand customer needs and implications for hotel offerings and services
• Actively contribute toward continuous process improvements & continuously improve working procedures through the identification of automation potential
• Solve complex problems and find solutions by collaborating with other departments of HRS
• Be always able to prioritize support requests based on the economic impact

• A commercial education, preferably in the travel industry, or a degree in Business Administration
• 2+ years’ proven experience in an operations position combined with working experience in the B2B Travel Industry or B2B SaaS company
• Good understanding of the HRS USP and products, B2B travel industry, and comp set
• Excellent communication skills in both ways: understanding pain and gain of the hotels and presenting the best possible solutions, i.e., actively listening and questioning, recognizing the needs of conversation partners, and adapting own communication
• Excellent relationship management, i.e., initiating positive contact, acting convincingly (e.g., in consulting), and behaving professionally
• Passion to find new/best-possible solutions, keep the economic impact in mind
• High level of self-motivation and ability to cope with pressure
• Structured way of working with a commitment to detail in an organized manner
• Team player with a strong orientation on results and strategic goals
• Flexible thinker able to operate in a changing environment
• Fluency in French and English, spoken and written

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renewing the travel industry and while doing so reinventing the ways how businesses stay, work, and pay. Our entrepreneurial-driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter, and more sustainable.

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.