Hostinger – Customer Success Team Leader, Indonesia

Job Description

If you always wonder to be a part of an inspiring working culture that values high standards; Enjoy being surrounded by a team of experienced and friendly mates; Be an owner of your results and celebrate the achievements with your team; Meanwhile continuously get access to: anything you need for your continuous professional development: books, workshops, plenty of mentorships; Benefit from other motivational perks and much more, you are ready to be our :

Customer Success Team Lead Indonesia

What you will do:

Lead the Customer Success team by inspiring and training them for growth;

Coordinate daily tasks;

Ensure goal achievement – both individual and team-based;

Track, monitor, and communicate the progress of the team;

Conduct monthly one-on-one meetings to give feedback and support;

“Insert your idea here”– be creative and daring in your methods for ultimate success!

What Niagahoster expects:

• Clear and fluent in English communication 
• Experience in leading a team (2+ years in a Customer Service team);
• Familiarity with data analysis;
• Knowledge of how to achieve an exceptional customer service experience;
• Ability to inspire progress and be a trendsetter;
• Aptitude for change management processes;
• Drive to build the greatness of the team

What Niagahoster offers:

• A very competitive salary package starts from IDR 6 Mill
• Working environment with opportunities for growth;
• Regular salary reviews based on performance;
• Provided working devices, meal and internet allowances
• Private health insurance along with BPJS TK and BPJS Kesehatan
• 12 days paid annual leaves
• Continuous personal development: books, workshops, conferences, individual mentorship;
• A supportive team who is eager to share their knowledge and spend time with you;