GfK – Customer Success Specialist, Singapore, Hybrid

Singapore
January 10, 2023
$60,000 - $80,000 / year
Full Time Hybrid
Application deadline closed.

Job Description

For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life – and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

Customer Success Specialist

  • Act as strategic partners to our clients
  • Being an innovation agent. Drive change for faster reaction to changing market requirements.
  • Provide client servicing on more advanced questions and continue to build industry knowledge to gain expertise. Being an expert in your market (industry, products, channels, etc.)
  • Understand and maintain all deliverables to ensure complete client satisfaction.

External

  • Onboard clients on gfknewron platform
  • Drive adoption (i.e. activation, reactivation, and engagement) of gfknewron within the client organization by demonstrating clear ROI to the client
  • Drive gfknewron usage with senior stakeholders in the client organization (wherever relevant)
  • Develop fact-based answers to complex key business questions
  • Become a market expert in one or more categories/industry segments
  • Deliver insightful presentations and actionable recommendations to our clients
  • Coordinate client services across countries and categories(whenever relevant)
  • Identify leads for cross-sell and upsell opportunities with the client
  • Help improve renewal rate by demonstrating clear business outcomes and value

Internal

  • Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
  • Collaborate with account management at the pre-sales and renewal stages
  • Collaborate with other business unit teams to identify opportunities for strategic assignments
  • Coordinate internal client services nationally (for all) and internationally (optional)

In other words: You will make a difference by being the face of our company and its digital solutions!

Here is what we are looking for additionally:

  • Bachelor´s/ Master´s degree in Business Administration, or equivalent experience
  • Strong business understanding in durable consumer goods markets and related Retail
  • Ideally 2-5 years of experience in consulting, market research, product management of durables or equivalent business units
  • Proficiency in English. Other languages would be a plus point.
  • Strong presentation and communication skills, client-centric approach
  • Proactive and consistent engagement with multi-disciplined teams
  • Co-ordination and decision-making of how to achieve client outcomes and organization goals
  • Driving delivery of results for clients & GfK across diverse cultures, mindsets, disciplines, and influences
  • Passion, dedication, and commitment
  • Creativity and the ability to address real-world business problems analytically
  • Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

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