Future Publishing – Graduate Customer Success Executive – London, UK

February 25, 2023
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Job Description


We are looking for a Graduate Customer Success Executive to join the Global B2B Technology Media team.

Future is an FTSE 250, international, multi-media company that expands over 2,300 colleagues, and over 200 brands, connecting with over 400 million people every month across the globe through our websites, events, and magazines, including Marie Claire, The Week, Country Life, Wallpaper*, FourFourTwo and Tech Radar. Future reaches 1 in 2 people in the UK and 1 in 3 in the US.

As a business, we pride ourselves on our open, collaborative culture, which encourages people to thrive and give their best whilst being supported, developed, and nurtured. You will be exposed to different commercial business areas, providing a solid foundation of media knowledge and business strategy, trade marketing, creative solutions, and project management. We will further develop your industry knowledge beyond sales with continued support from the UK commercial team. The opportunities are endless here at Future.

Future is a constantly growing network of market-leading positions, acquiring new businesses, and launching new brands. We plan to continue to grow, connecting people to their passions through the high-quality content we create, the innovative technology we pioneer, and the engaging experiences we deliver.

With ambitious plans for 2023 and beyond that will increase the momentum of our growth, unlocking new opportunities. We are looking for talented people to be a part of this exciting journey, having designed the perfect opportunity to kick-start your career in commercial advertising.

Want to know more… https://youtu.be/xxfSvjPuZdc

What we are looking for:

The successful candidate will have a proactive, highly motivated, can-do attitude, and be a real go-getter. You will want a fast-track career and are prepared to go the extra mile in order to grow your career. We need you to have strong attention to detail. You will need to be able to take instruction for a task and deliver it on time. The successful candidate will demonstrate the ability to manage multiple tasks, think creatively to solve problems, and work effectively in a fast-paced media environment. As the role is primarily client-facing, resilience and adaptability are requirements for the position.

A Typical Day-to-day:

  • Managing the day-to-day delivery of campaigns for some of the biggest technology companies in the world.
  • Developing relationships with key clients and becoming an integral part of the success of the partnership Future has with that brand
  • Formulating proposals for clients, discussing customers’ needs and how our brands and products can help them reach their goals.
  • Working on Post Campaign Analysis document including making relevant suggestions for Future campaign opportunities
  • Maintain and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or training.
  • Resolving key client issues, complaints, and objections.
  • Identify client needs to provide customer relationship management.
  • Formulate a strategy for your role in conjunction with your manager and agree with monthly goals.
  • Work with the internal teams to create bespoke, thoughtfully curated experiences for clients.

Experience that will put you ahead of the curve…

  • Comfortable in your ability to present in front of a group of people.
  • Great written and verbal communication.
  • Can work effectively both individually and as part of a team.
  • Good influencing, objection handling, presentation, and negotiation skills.
  • Good personal time management and people skills.
  • Ability to work well with multiple deadlines.
  • Motivated to ensure we achieve something every day and give back to the business.

* Internal job family level C8

What’s in it for you…

We have a number of awesome perks available to our staff. We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects, or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Opportunity to be nominated for monthly and yearly salespeople and team, with the ability to win substantial monetary prizes. Varied roles mean you’re not pigeonholed into one finite area but get the opportunity to develop a wide range of skills and experience. And to top it all off, not only do we offer unlimited holidays because we trust you to manage your workload and time but we also offer a share in our success whereby every member of staff receives a profit pool bonus at the end of our financial year.

Required start date 4th September 2023.

Please note you will be required to be in the office location advertised, a minimum of 3 days a week.

Our Future, Our Responsibility – Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination, and respectful of all backgrounds and beliefs. Our culture is underpinned by our values and employees – current and future – are treated with respect and fairness. Find out more about Our Future, Our Responsibility on our website.