EZYCOLLECT – Customer Success Manager – Sydney, Australia
Job Description
EZYCOLLECT – Customer Success Manager
About ezyCollect
We believe that the greatest resources in business are our people, our dreams, and our ambitions. We believe that businesses deserve to be paid on time. We believe that being paid on time helps businesses to survive, then thrive. Our purpose is to put smart technology in the hands of ambitious businesses, so they have the cash and confidence to manifest their dreams. Our SaaS-based accounts receivable solution compliments accounting software like MYOB or Xero, to automate the process of getting paid.
Customer Success Manager
Real client success comes from the heart. You have the best client management and business consultancy skills around. You’re passionate about engaging your clients and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, then you will love working with ezyCollect!
We are a dynamic, high-growth, fast-paced company, with a vision to reduce late payments forever. We believe in fostering a flexible, results-oriented workplace where our clients come first. There are a lot of businesses who are adopting our product and we would love your help in taking care of our clients!
When you work at ezyCollect there are endless opportunities to learn and gain experience from a highly engaged team and from a growing business that is fuelled by constant product innovations. The right candidate won’t be limited to the outline of responsibilities below, so if you are a go-getter… come and get it!
The Role Requirements
You have a great and proven track record in the role of increasing client satisfaction, adoption, and retention with a proven ability in introducing innovation and efficiency Super client-focused – you’re someone who loves going above and beyond to create an awesome experience for clients and deliver business results. You demonstrate a desire for continuous learning and improvement A superb communicator with a high level of client empathy You take initiative and don’t just stick to the task at hand, you are able to look outside the box You are super resilient in the face of challenges and thrives in a fast-moving environment You are not afraid of change, you embrace it!
The Role – Onboarding / Implementation
Delight new ezyCollect clients with a superb client experience Own the successful set-up and onboarding of new clients Project manage the implementation of software, liaising with technology partners and different internal/external stakeholders to ensure your client is up and running within the set/expected time frames Be an expert in our product, updating clients on new features and educating them on areas where they could get more value Conduct training/refresher sessions for clients on how to use the platform and get the best from it
The Role – Account Management & Support
Manage the end-to-end lifecycle of clients to ensure they have an exceptional client experience through their journey with ezyCollect Drive maximum product adoption, utilization and success of clients to ensure they renew Work with clients to understand business outcomes they are looking to achieve and conduct meaningful business reviews Build superb client relationships across your portfolio Work to identify and/or develop opportunities to upsell to relevant product offerings and able to meet monthly and quarterly targets Work on renewal plans Churn management Complete all administration and support activities such as intercom chat, helpdesk tickets as well as maintaining CRM with accurate client records and touch-points Advocate client needs/issues cross-departmentally Project manage ongoing support tickets and escalations Work closely with the technical team and product team to ensure timely resolution of any issues the client is experiencing.
Why join ezyCollect and what will you get from it?
We are one of Australia’s most exciting fintech startups and we pride ourselves in helping businesses get paid faster and making better credit decisions, ultimately eliminating late payments. We are a very brave, fast-paced, customer-centric organization and we are constantly experimenting and striving to achieve our next moonshot. At ezyCollect, we’re a high-performing sports team. We are each star in the ezyCollect constellation. We shine brighter together.
Some of our benefits and perks:
Employee Share Options Flexible working arrangements 24hr access to a modern WeWork office on Pitt Street, with on-site barista 4 weeks annual leave per year 2 weeks sick/carers leave per year Generous parental leave policy Other leave allowances (i.e. compassionate leave, bereavement leave, emergency leave, etc.) Employee SWAG Active Lunch Breaks Quarterly Team Celebrations & Events Weekly Virtual Games (Trivia, ezyQuizzy, charades, codenames, etc.) Access to interesting Lunch & Learns Having a large impact, a small team, and helping shape the future of ezyCollect Joining a passionate team that rewards the right behaviors Working with a product that customers love! >1,200 customers in >18 countries Clear career path, training, and coaching to help facilitate your career growth Insight/access into multiple facets of the business, giving a unique level of experience Fun and collaborative work environment guaranteed
This is a full-time position, based in Sydney, Australia. The total salary offered for this role is between 75,000 and 120,000 AUD.
