Duolingo – Customer Success Specialist, Remote, Worldwide

December 28, 2022
$60,000 - $100,000 / year
Application deadline closed.

Job Description

We are accepting applications for the role of Customer Success Specialist for Duolingo for Business. Duolingo for Business is our offering for corporate clients, which allows companies to provide their employees with fun and effective learning for teams. This is an independent contractor position within the United States.

The Customer Success Specialist (CSS) is responsible for delivering stellar service to our Duolingo for Business customers. The ideal CSS has 3-5 years of applicable experience and is exceptional at building customer relationships in a fast-paced environment. In this role, you will support a portfolio of prospects and existing accounts, with a primary focus on customer delight, closing prospects and driving adoption, and ultimately renewal/expansion.

At this time, this temporary freelance position (no benefits included). All work will be conducted remotely and hours are flexible. Based on performance this role may transition to full-time.

You will..

  • Monitor our customer support email account and assist customers and prospects via email
  • Manage CRM prospect pipeline: track opportunities from lead to close (in Pipedrive)
  • Triage and escalate customer issues to the appropriate team or manager through Slack
  • Support the team with maintaining the required cadence of communication with clients, including arranging regular meetings
  • Prepare materials for client engagement, including usage reports and meeting decks
  • Adhere to key performance indicators: average first response time, average resolution time, customer satisfaction, and closed sales

You have..

  • 3+ years of experience in Customer Success, Account Management, and/or technical support
  • Self-starter who is process oriented, with excellent organizational skills, strong attention to detail, and the ability to handle & prioritize various tasks
  • Demonstrated ability to manage ambiguity (experience in a startup environment is a strong plus!)
  • Very comfortable using tools & technology, including
    • Proven competency with any familiar CRM program
    • Ability to utilize G-suite tools such as Google Docs, Sheets and Slides
    • Ability to quickly learn and adapt to backend systems
  • Exceptional writing and verbal communication
  • Excellent critical thinking and problem-solving skills
  • Ability to thrive in a fast-paced remote-work environment and adapt to frequent process changes
  • Strong, high-speed internet connection with access to personal laptop and/or desktop

Exceptional candidates will have…

  • 2+ years of experience with tech companies
  • Experience with SaaS sales
  • Experience with Pipedrive
  • Conversational/fluency in other languages
  • Duolingo user with an active streak

About Duolingo

Our mission at Duolingo is to develop the best education in the world and make it universally available. But we’ve got more left to do — and that’s where you come in!

Duolingo is the most popular language-learning application in the world, with over 500 million learners and over half a billion exercises completed daily. Duolingo for Business is a new initiative within Duolingo, bringing our successful, beloved learning product to employers so they can support their teams’ learning as well as the values of inclusivity and belonging.

We are passionate about educating our users, making fact-based decisions, and finding innovative solutions to complex problems. We offer meaningful work, limitless learning opportunities, and collaboration with world-class minds. Come brighten your life and over half a billion more!