Digital Hands – Vice President, Professional Services & Customer Success – Tampa, Florida – USA

Job Description

Digital Hands – Vice President, Professional Services & Customer Success

POSITION SUMMARY:

Digital Hands, a top-ranked MSSP, is seeking a cybersecurity leader to expand the company’s professional services offerings and unify the critical functions of technical solutions, customer success, and implementation services.

Reporting to the CRO, the Vice President (VP) of Professional Services will lead the customer success and technical project management teams to streamline customer onboarding and implementation services while driving revenue growth through professional services, upselling, cross-selling, and customer renewals so that customers get the most value from the company’s offerings.

The ideal candidate has a deep understanding of the evolving cyber threat landscape and will be responsible for developing and executing customer engagement strategies, as well as delivering best-in-class cybersecurity services and solutions to Digital Hands’ customers.

The VP of Professional Services is a creative problem solver who is passionate about delivering exceptional customer experiences and achieving results to drive business growth.

DUTIES AND RESPONSIBILITIES:

•    Expand professional services delivery strategy to include new services with the goal of boosting revenue streams and increasing customer satisfaction.

•    Lead customer success and project management teams, providing coaching, mentorship, and support to help them deliver high-quality cybersecurity solutions to our

customers.

•    Develop and implement customer engagement strategies, working closely with our sales and marketing teams to build long-term relationships with our clients.

•    Collaborate with our technical teams to design, build, and deliver customized cybersecurity solutions that meet the unique needs of our customers.

•    Ensure that our cybersecurity solutions are delivered on time, on budget, and to the highest quality standards.

•    Perform standard managerial responsibilities: hiring, retention, coaching, and mentoring, setting individual and team objectives, and performance management.

•    Actively manage cyber partnerships for excellence in sales and service delivery.

EDUCATION AND WORK EXPERIENCE:

•    Bachelor’s Degree (MBA/Master’s preferred) and/or 10+ years of cybersecurity services experience.

•    Proven track record of delivering cybersecurity solutions to customers with experience in customer success and revenue growth achievements from professional services

delivery sales upsells, and renewals.

•    Inspirational leadership style and hands-on approach for cultivating strong relationships with customers, partners, and peers.

•    Highly proficient in using Salesforce, Microsoft Excel, PowerPoint, and Word.

•    Ability to travel up to 50%.

SKILLS AND CHARACTERISTICS REQUIRED:

•    Strong managerial skills for recruiting, hiring, retaining, mentoring, and holding the team accountable.

•    Excellent leadership skills to guide, motivate and inspire individuals and teams to achieve business goals.

•    Proficient in creative problem-solving and solutions across internal and external relationships.

•    Exhibits genuine curiosity and a continuous drive to win, operating in an environment of change and ambiguity.

•    Exceptional written/ oral communication, presentation, listening, and negotiation skills.

•    Excellent organizational and time-management skills and the ability to multi-task and prioritize.

*Remote locations for this position include Florida, Texas, South Carolina, North Carolina, Georgia, and Tennessee.