Crayon – Vice President of Customer Success – Boston, USA
Job Description
Description
The Crayon customer experience is one of our key differentiators and we are growing the team to take it to the next level. In this role, your true north will be to execute our strategic vision by enabling your team’s growth and success. You are a proven customer advocate with a wealth of experience to build on, a passion for learning, and a GSD attitude. You have thrived working with customers and helping them maximize their investment, and are ready to enable your team with that knowledge. You understand that CS is a team sport and know what it takes to collaborate internally and externally. Finally, you are ready to challenge the status quo and help bring Crayon’s CS org to the next level.
A little about the role:
- You will work to execute the overall vision and strategic plan for our Customer Success organization, focusing on product adoption, expanding our user base, and driving positive net retention.
- Your focus will be to develop, mentor, and coach each member of your team to help fuel their career growth. This looks like regular one-on-one meetings, strategy sessions, and building career paths for them to grow.
- You will work cross-functionally with Sales, Marketing, and Product to ensure your team understands what our customers need and how we can be an essential driver of their company’s business strategy
- Your success will be measured by your team’s ability to drive adoption of Crayon in our customer base, customer retention and expansion, and your ability to build and scale processes for your team to be effective.
- You will proactively help Crayon grow by understanding, synthesizing, and communicating product feedback from your team and their customers.
- You will help build an amazing customer experience for your team to deliver, including value-add quarterly business reviews, strategy workshops, CI program design sessions, and other customer-focused meetings. You will work with the team to constantly challenge the status quo to evolve these processes to deliver increasing value to our customers.
Requirements
A little about you:
- Customer Service Mindset. You love customers! You love working with them directly. You are energized by delivering a customer experience they can’t stop raving about
- Get Stuff Done. You are motivated, dedicated, and love getting into the details. You actively embrace hard work and obsess about GSD for our customers
- Experience. You have relevant management experience in Customer Success. This is likely 5+ years as a people manager in a Customer Success organization, but don’t let years of experience prevent you from telling us your unique career story
- Communication Skills and Executive Presence. You’re comfortable presenting to and engaging executives and can speak to how Crayon fits into strategic goals and initiatives with credibility
- High Wattage. You love a good challenge, learning new skills, embracing the latest technology, and are actively looking to grow your experience and career
- Team Player. High emotional intelligence is just how you operate. You enjoy working in a team environment and supporting others in pursuit of common goals. You strive to not only improve yourself but also those around you
Benefits
A little about Crayon and our benefits:
Crayon offers a competitive salary, equity, medical, dental, vision, 401k, generous paid parental leave, take-what-you-need paid time off, and an inclusive culture. Learn more about Crayon’s benefits.
Crayon is committed to building a workplace that welcomes and encourages diverse perspectives because we know that the most successful teams are diverse teams. We are an equal-opportunity employer and prohibit discrimination and harassment of any kind.
Crayon’s competitive intelligence platform enables businesses to capture, analyze, and act on everything happening outside their four walls. Named an industry leader by Forrester and G2, Crayon’s software is trusted by hundreds of leading businesses to keep up with competitor information – external messaging and positioning, product and pricing changes, hiring plans, go-to-market strategies, and more. Crayon’s platform then helps businesses act on this information, increasing sales win rates, improving marketing performance, informing product strategies, and driving revenue.
