CPL – Client Success Director, German Speaking, Dublin

Computer Software
Dublin, Ireland
September 12, 2022
$150,000 - $200,000 / year
Full Time
Application deadline closed.

Job Description

You should have strong managerial skills to lead a workforce of various experience levels and differing priorities based on the client segment. This involves being encouraging, communicative and a good teacher, while finding creative ways to stay engaged with the team. You also will handle high-level strategy for team structure and growth plans, relationships with other Indeed teams, and large client opportunities, including those raised by managers and individual contributors.

The Director of Client Success will report to the Senior Director of Client Success and will work closely with other leaders in the group to manage the growth, development, oversight, and procedural improvement of the Client Success teams in their particular location.

Your day would be:

Advocate for your team by defining/re-defining process, removing obstacles, and challenging the status quo Form and maintain internal partnerships to access data needed by the team and advocate for client needs across the business Act as the main Client Support Management contact for CS teams Coordinate Client Success teams which support Inside Sales business Hire and manage a team of Client Success Managers dedicated to delivering quality to our employees, clients, and internal partners Act as a final point for resolving difficult client, sales, and/or technical and product issues

Your Profile:

  • 7+ years in a business-to-business environment
  • 5+ years of management experience preferred
  • Excellent communication skills in German and English
  • Technical mindset, demonstration of keen interest in acquiring new technical skills, and comfort with technical conversations
  • Passion for client success and a relentless commitment to advocating for clients and your team

The Offer:

  • Salary up to 150K OTE
  • Competitive & negotiable base salary with variables.
  • Healthcare and contributory pension.
  • Open Paid Time Off.
  • Full-time permanent contract.
  • Hybrid model(2 days in the office)
  • Exciting career progression opportunities.
  • Employee stock benefits.
  • Relocation support – flight, accommodations etc.

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