Coca-Cola – Customer Success Specialist – Tampa, Florida – USA

February 28, 2023
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Job Description

Who We Are:

  • Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately held and the sixth largest independent Coca-Cola bottler in the United States.
  • Coke Florida sells, markets, manufactures, and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR.  
  • Coke Florida was named as a 2022 US Best Managed Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial performance.

What We Offer:

Eligible full-time Coke Florida Associates can participate in our Total Rewards Program which includes:

  • Total Wellness Programs including health, dental, and vision plans  
  • 401K program with healthy company match  
  • Supplemental Life Insurance 
  • Three weeks of vacation pay, and 11 company-paid holidays*  
  • Tuition reimbursement  
  • Employee Assistance Programs (EAP)  
  • Competitive compensation

Coke Florida is looking for a Customer Success Specialist to work out of our Tampa area office.

What You Will Do:   

This position is a Customer Success Specialist(CSS) within the Customer Care Center.  The CSS has a primary focus of business development, customer relationship management, and field team collaboration.  The CSS will balance customer service with business needs aimed at driving results regarding Coke Florida account expectations via digital customer management.  The CSS will work across all sales channels and territories.

Roles and Responsibilities

  • Responsible for the execution of digital sales priorities and initiatives and the resolution of customer service tickets.
  • Build and maintain profitable customer relationships
  • Use tools to sell in incremental displays, equipment placements, and other contractual agreements
  • Review business results with customers
  • Verify and ensure asset compliance utilizing designated requirements
  • Provide quality customer service through active listening and clear communication
  • Identify the root cause of inquiries by asking probing questions to determine the best solution
  • Resolve customer inquiries via phone, email, and/or text while updating internal computer applications and systems
  • Maintain required product and systems knowledge to deliver best-in-class service
  • Maintain service level requirements as designated
  • Maintain regular and punctual attendance
  • Comply with all company policies, procedures, and applicable laws
  • Comply with dress code or appearance/grooming standards
  • Work overtime as assigned

For this role, you will need:

  • High School Diploma or GED required
  • At least 1 year of general work experience
  • At least 1 year of sales experience
  • Food/Beverage industry experience preferred
  • Ability to create & conduct sales presentations including the ability to overcome objections. 
  • Ability to document, organize, and summarize data in complete detail
  • Must have excellent interpersonal, verbal, and written communication skills
  • Ability to work a variable schedule, including weekends and/or holidays
  • Ability to read the information in small, medium, or large print
  • Proficient computer and mobile application skills required
This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed.

Employment with Coke Florida is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship.

Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.