Cledara – Customer Success Manager – Denver, USA
Job Description
Job Description
On the heels of our recent $20M Series A funding, we are aggressively growing our teams in our Denver, London, and Barcelona offices and looking for passionate, hungry people who are ready to take their careers to the next level.
We love our customers and strive to delight our customers at every interaction. From helping our customers understand and use Cledara when they first sign up to benefitting from our full range of features as their needs change, you’ll grow and manage a self-directed customer journey that onboards quicker, fosters higher adoption, and creates fans of the Cledara brand!
On the heels of our recent $20M Series A funding, we are aggressively growing our teams in our Denver, London, and Barcelona offices and looking for passionate, hungry people who are ready to take their careers to the next level.
Learn about Cledara and this role below. We look forward to hearing from you!
TasksCoordinate and deliver training sessions to ensure confidence in the Cledara platform and cultivate customer loyalty and accountability base that was largely self-service. You must have a strong understanding of the CS function, best practice processes, and how customers interact with software products. In this role you will:
- Manage the success of a portfolio of Cledara SMB customers to deliver consistent value across the entire customer lifecycle
- Coordinate and deliver training sessions to ensure confidence in the Cledara platform and cultivate customer loyalty and accountability
- Work closely with the Customer Marketing team to deliver compelling thought leader content throughout their time with Cledara
- Promote successful adoption, retention, and loyalty leading to a high growth and retention rate
- Gain a deep understanding of our startup customers and how best to engage with different stakeholders for ongoing account growth and success in a lower-touch model
- Perform data-driven reviews and analysis on customer data and synthesize complex information from various sources in simple, easy-to-understand language
- Oversee and operationalize functions such as NPS, CSAT, and health score measurement for leadership
Requirements
Ideally, you are now in a place where you have a solid foundation in Customer Success at a startup and you are confident in taking the next step in your career to join a fast-paced, high-performing team to take everything you have learned to the next level.
About you:
- Fluent English language communication skills are a must – you can easily chat via phone, email, and Zoom
- Experience with at least 2 years in a prior Customer Success role, preferably at a B2B SaaS startup w/ success owning customer lifecycle adoption, renewal/expansion for a 1:many customer cohort
- You are comfortable with change and thrive working in a fast-paceience is a plus
- Data-driven: You are very comfortable with data, trend analysis, asking questions, and digging for the answer.
- Growth mindset: Ability to identify potential opportunities for enhancing customer engagement, you think creatively and get your hands dirty
- You are comfortable with change and thrive working in a fast-pace
Benefits
- Huge opportunities for career development
- Apple laptop with access to the latest productivity tools
- A great work culture with regular work outings, company offsite, and international travel
- Centrally-located offices in Denver, Barcelona & London
- Health, Dental, and vision insurance
And above all, apply to this role if you want to:
- Join a young tech company in a massive period of growth to accelerate your career and gain an incredible amount of experience in a short time
- Learn from some of the brightest people in the SaaS and Fintech industry
- Work with bright curious people
- Be challenged to stretch yourself to learn and grow
- Join a strong culture of openness & transparency
Compensation:
$80K-90K depending on experience
