Cherry Pick People – Onboarding & Customer Success Associate – United Kingdom

Job Description

North West London & Hybrid Working
Monday to Friday, 09:00 to 18:00
£27,000 to £30,000

Out-of-this-world benefits include private healthcare, an enhanced pension scheme, the opportunity to work overseas, and plenty more!
Fancy working for an innovative and award-winning Proptech company, shaping the industry?
Who they are?

Since its launch in 2015, they have a fast-growing presence within the UK market and exciting plans for further global expansion as a result of a recent acquisition by a leading provider of ERP software and digital solutions for the European property industry.

Your responsibilities:

· Leadd customers throughout the onboarding process ensuring they are well-equipped and trained to use the software
· Ongoing support of customers via live chat, email, and phone and delivering tutorials when needed
· Upselling to existing customers to ensure revenue goals are met (and surpassed) through encouraging add-on sales and upgrading accounts
· Identifying system issues and working with the development team to resolve them in accordance with their SLA.
· Owning customer accounts as the main point of contact, managing customer relationships, and tracking customer usage
· Building relationships with customers to increase lifetime value and reduce churn

Who you are?

· A graduate with at least 2 years of experience in a client-centric role preferably with some onboarding experience
· Ability to develop strong client relationships, manage expectations, and critically problem-solve
· Good timekeeping skills, ability to prioritize and work within tight deadlines
· A person that can confidently interact with people; over the phone, online, or face-to-face as well as deliver presentations
· A high level of emotional intelligence
· An interest in developing into a relationship manager and being responsible for our largest and most complex account
· Proficient in all Microsoft Office

Please get in touch with Tas Habib today to discuss your future career – REF: 5084!

Diversity, Equity, Inclusion, and Belonging (DEIB)

At Cherry Pick People, we’re committed to cultivating an environment and placing individuals at companies that promote diversity, equity, inclusion, and belonging. We are a global community, and we believe our unique qualities should be celebrated because they are critical to our innovation and relationships. It’s essential that you are comfortable being your authentic self each and every day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative for us at Cherry Pick People, we strive to embed it within our culture and values.

REF: TR5194