Checkout.com – Customer Success Director, APAC – Singapore

Customer Success Director, APAC

• Permanent, Full Time
• Location: Singapore
• Team: Commercial 

Checkout.com is one of the most exciting and valuable fintech in the world, with our Series D taking our valuation to $40 billion. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best-known fast-moving brands globally such as SHEIN, Grab, Shopback, PRISM+, Binance, Sony Electronics, and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it’s not just what we build that makes us different. It’s how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.

Job Description

Checkout.com is looking for a hardworking and resourceful Customer Success Director to run the Customer Success team and champion long-term relationships with our Tier-1 merchants. The role is based in Singapore, with regional coverage across APAC. This is an excellent opportunity to join one of the most successful FinTech companies at the turning point of its global expansion.

The ideal candidate is an independent, hard-working individual, able to stand out in an enterprising environment and excel through self-motivation and personal drive. If you’re eager to join a growing, fast-paced, start-up company and chip into crafting its future, this is the role for you to make a difference.

What You’ll Be Doing:

• Suggest an improvement plan of action when reviewing an individual’s performance.
• Attend team calls and meetings, carry out 1:1 meetings, and performance management reviews.
• Evaluate team performance by crafting and implementing specific key performance metrics per team/individual.
• Drive and implement team’s actions based on company/department OKRs. OKRs include a growing share of wallet, data integrity, account planning, etc.
• Pilot, implement, and support key commercial objectives and discussions via cross/upsell and retention.
• Collaborate with wider teams to deliver key customer objectives.
• Help and find opportunities based on customer objectives.
• Help build and maintain opportunity pipelines and evaluate customer risk.
• Work closely with regional teams to highlight Checkout.com’s global message on expansion, product, platform, etc.
• Train and develop team members.
• Act as a point of escalation for all issues, complaints, and opportunities.
• Handle 1-3 top-tier accounts alongside leading the team.

About You:

• Experience in leading a team in APAC
• Extensive Payments experience
• Consistent track record in relationship management.
• Multifaceted knowledge and know-how of handling different partners at different levels.
• Strategic problem solver with excellent project management skills.
• Outstanding analytical skills.
• Good knowledge of today’s major ecommerce and payments technologies, players, and major rising trends.
• Adaptable approach, adapting to changing requirements with the ability to prioritize multiple opportunities concurrently.
• Outstanding communication skills and negotiation techniques.
• Proficient in English.

Apply without meeting all requirements statement 

If you don’t meet all the requirements but think you might still be right for the role, please apply anyway. We’re always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However, you identify. And whichever payment method you use.

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Apply without meeting all requirements statement 

If you don’t meet all the requirements but think you might still be right for the role, please apply anyway. We’re always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However, you identify. And whichever payment method you use.

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.