Brevo – Customer Success Manager Team Lead – German/English – Remote, Berlin – Germany

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Job Description

Brevo – Customer Success Manager Team Lead
Brevo is a complete CRM suite: email, SMS, Facebook ads, chat, and more in one single platform. Our mission is to empower organizations with the tools they need to build strong customer relationships while driving long-term success.
We are a rapidly growing team of more than 730+ employees, representing over 50 nationalities spread across nine offices in Paris, Berlin, Sofia, Vienna, Noida, Bengaluru, Seattle, New York, and Toronto.
At Brevo, all Brevonauts evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for talents that share our values: Empower the Customer, Build up Together, Impact First, Humbly Open, and People Company.
As Customer Success Team Lead you will train, coach and mentor a team of Customer Success Managers, being responsible for the team portfolio and results for the German market.

As CSM Team Lead, you will:

    • Recruit, coach and grow a highly performing CSM team
    • Establish clear retention goals and process milestones for the client and the team to work toward
    • Strategically plan the management of the accounts with each member of the team
    • Own and drive the overall achievement of your team book of business KPIs (growth and renewals)
    • Collaborate internally with Customer Experience, Sales, Product, Finance and Operations
    • Build strong relationship with clients, understanding their business needs and objectives and act as an escalation point

What will contribute to your success:

    • You have at least 2 years of experience leading a Customer Success team
    • Excellent presentation and communication skills in German and English (C1 / C2)
    • You have an experience in people and organisation management
    • You are empathic and care about your team and customers
    • You are proactive and a real problem solver (we love creative solutions)
    • You are curious, eager to learn and have a great adaptability to change
    • You have great Interpersonal and communication skills

What we offer:

    • Brevo offers an Ownership Plan which is inspired by ESOP or stock programs. This way you will participate in the event of financial success with a considerable bonus
    • Fully paid Urban Sports Club M Membership
    • Budget to subsidize various expenses for your Lunch, Internet and more
    • Budget to support your workspace at home
    • Language learning with Babbel app!
    • Subsidized BVG ticket for public transportation
    • Second parent leave: 1 month of fully paid leave
    • Office Library (we also order relevant Books for your Role)
    • Global company offsite and inter-office trips (when the current sanitary situation permits)
    • A modern Office with kicker table and table tennis
    • 3 Days Home Office
    • Free fruits & drinks
    • Pizza Wednesday, Monthly breakfast & many events and fun activities
    • Learning & development opportunities

Meet us!

    • HR Call
    • Interview with the Customer Success Director
    • Case study
    • Debrief with the Customer Success Director and a CSM Team Lead
Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members. Members.