Aucto – Customer Success Representative – San Francisco, USA

Job Description

Aucto – Customer Success Representative

Aucto is a SaaS platform and two-sided marketplace that connects businesses and buyers to establish better outcomes for industrial machinery and materials that are no longer needed. Aucto simplifies how businesses manage and resell surplus assets (i.e. manufacturing equipment) while enabling a circular economy for some of the largest companies in the world. Our technology is disrupting a highly fragmented $400B+ market by focusing on transparency, simplicity, and sustainability.

Our business and the industrial market are rapidly growing – today we work with Fortune 500 companies in manufacturing, energy, and aerospace verticals. We are onboarding customers quickly as economic savings, shipping and manufacturing delays, and social forces such as net-zero goals drive more enterprises to prioritize asset recovery.

About the Role:

We are looking for a highly organized and energetic individual to join our growing Customer Success team! This team is responsible for ensuring our buyers have the best experience possible in our marketplace. Some of the key ways that you will accomplish this are by responding to support requests via phone and email, coordinating pickup appointments, and collecting payments. We take great pride in offering outstanding customer service to our buyers and always go the extra mile to ensure our buyers receive a world-class customer experience. If this sounds like you, we would love to chat!

What you’ll do

• Deliver consistent, high-quality customer service when resolving issues across all inbound support channels (phone & email). Showcase empathy and leverage your rapport-building skills
• Own the solution! Drive Aucto’s customers toward satisfactory resolutions by utilizing your outstanding critical thinking and problem-solving skills
• Champion Aucto’s products! Become an Aucto Marketplace product expert and use that knowledge to assist buyers with account setup and troubleshooting
• Invoice and collect payments from buyers for their purchases on the Aucto marketplace
• Work with Aucto’s Sales and Marketing teams to brainstorm new ideas, develop customer case studies, and ultimately grow our business
• Meaningfully influence our products. Leverage your customer interactions to generate and share insights with our product and engineering teams to help refine our product and build an even better customer experience for our buyers

What we’re looking for:

• Bachelor’s or Associate’s degree
• 2+ years of experience in a customer-facing role. Ideal candidates have experience with a SaaS, Marketplace, or a similar tech product
• High-energy demeanor with an outgoing, social personality—you love interacting with people and have impeccable written & verbal customer service skills
• Strong time management skills and attention to detail combined with the ability to multi-task and balance competing priorities
• Experience or strong interest in working cross-functionally with Product and Engineering, Operations, Marketing, and our Leadership teams to influence company-wide initiatives
• Self-starter attitude and the willingness to “roll up your sleeves”
• Passion for environmental causes and for building a business from the ground up!