Apptio – Customer Success Manager, Bengaluru

Bangalore
September 4, 2022
Full Time
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Job Description

You:

We are seeking individuals with business and technology consulting experience to develop deep understanding our SaaS products and interface with our customers and regional teams. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for! 

Us:

Apptio is the CIO’s business management system. We build advanced data and analytics applications that help all IT leaders understand and make informed decisions about their technology investments, capitalize on the cloud transformation and drive innovation within their organization. We call it Technology Business Management (TBM). Our TBM solution experts believe deeply in Apptio’s potential to lead our market and disrupt the IT industry on a daily basis. We are passionate about what we do and are driven by a common mission to support and elevate the role of CIOs within their organization.  We are team players with an entrepreneurial spirit and an eye on results. We work in a highly collaborative and agile environment where we strive to continuously improve.

What we want you to do:

  • Develop functional expertise of the assigned application(s).
  • Interface with the Customers
    • Conduct onboarding sessions
    • Answer functional “how to” questions.
  • Explain what a best-in-class Cloudability SaaS deployment and adoption roadmap might look like
  • Help to explain a better together story – Cloudability SaaS and Cloudability working
  • Be an active member of and attend respective product SME groups.
  • Stay up to date on all releases and product capabilities and deliver any required awareness education to the rest of the regional teams or Customers as required.
  • Act as the central point of functional feedback on any regional themes
  • Turnkey Admin Service/monthly maintenance activities
  • Collaborate with other departments in the company to ensure customer satisfaction and resolve issues in a timely fashion.

Basic Qualifications:

  • Bachelor’s degree or equivalent
  • 2-4 years of relevant experience
  • Good understanding of SaaS delivery model
  • Ability to demonstrate analytical and problem-solving skills.
  • Strong communication (verbal and written) and presentation skills
  • Be willing to work in time shift (customer’s time zones)

Preferred Qualifications:

  • Knowledge of public cloud service providers such as AWS, Azure, and Google Cloud
  • Knowledge of enterprise IT organizational, business, and technical environments
  • Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance.
  • Ability to breakdown complex information into simple solution requirements

The Company 

Apptio is the leading software to fuel digital transformation. We help technology and finance leaders make smart decisions as they plan, analyze, and optimize technology investments in pursuit of digital transformation.  Apptio’s software uses machine learning to translate technology costs and utilization across on-premises systems, vendors, projects, agile and cloud systems into a holistic, business-centric view. With Apptio, IT leaders make smarter digital transformation investments. Companies of all sizes and geographies trust Apptio to fuel their digital transformation, including 50% of the Fortune 100. For more information, please visit www.Apptio.com. 

Apptio Inc. is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary.

Apptio, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Apptio, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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