Appinio – Senior Customer Success Manager, Europe DACH Region,

Software Development
Europe, DACH
November 21, 2022
$60,000 - $150,000 / year
Full Time Remote
Application deadline closed.

Job Description

YOUR ROLE

Our customer’s success is our success. By supporting our clients achieve their goals and accessing the maximum value of consumer insights, we will continue to grow our long-standing relationships.
We are looking for a Senior Customer Success Manager (m/f/d) to partner with a variety of clients, ensure successful onboarding and guide them along their customer journey.
In this role, you will focus on building relationships, working on customer retention, and ensuring the happiness and success of Appinio’s clients.

YOUR TASKS

  • Strategic, proactive consulting along the customer journey on the use of real-time market research in various areas of the company
  • Full responsibility for our clients in terms of individual consumer insights needs
  • Implementation of onboardings and training (webinars, workshops, conferences) regarding potential use cases
  • Voice of the customer to our IT, sales, PR, and marketing teams in the further development of our product 
  • Building and maintaining long-term, strong, trusting customer relationships 
  • Customer development and individually adapted upselling

YOUR PROFILE

  • Degree in psychology, business administration, market research or similar fields
  • Minimum 3-4 years experience in supporting and consulting B2B customers – ideally in SaaS, management consulting or advertising/communication
  • Ideally, you have a background in Market Research
  • Business fluent in English, as well as German at a native speaker level
  • Excellent communication skills, hands-on mentality, pragmatism, and proactivity

OUR BENEFITS 

  • Flexibility Policy – meaning you are free to take off as many paid vacation days as you need, with no maximum
  • Work-from-anywhere Policy – meaning you have the chance to develop our amazing product anywhere in the world -within reason 😉
  • Subsidized Urban Sports Club membership
  • All the hardware you need and your own MacBook
  • In case you’re located in Hamburg you’ll get a subsidized HVV ticket or if you’re located in Hamburg or Berlin you’ll get access to a mobility budget with the RYDES app
  • In case you’re located in Hamburg you’ll get access to our beautiful office in Hamburg’s city center – terrace and BBQ included 😉

ABOUT APPINIO

At Appinio, we help companies always make the right decisions through real-time market research. As the world’s largest opinion network, we collect millions of responses from consumers every day to allow our clients to turn their questions into insights in minutes. Over 2000+ companies worldwide rely on us to understand how their consumers think.

We started small in Hamburg back in 2014 but we’re now humbled to call the world our playground, with over +200 employees spread across 25 countries, 2000 international clients, and a panel reach of 7 million, globally.

Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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