Angel & Genie – Lead – Customer Success (Growth Manager) – Ahmedabad, India

March 8, 2023
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Job Description

Job Description:

  • Develop customer relationship strategies that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn
  • Define KPIs and effectively optimize channel execution, while identifying tactics with high efficiency and incrementality
  • Usage of data to create cohorts and generate campaigns that are relevant to customers at various points in their lifecycle
  • Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores
  • Expand the product revenue through cross-sell and up-sell
  • Oversee the team’s execution and measurement of content recommendations with the objective of delivering increased user engagement
  • Work with internal operations, merchandise, creative, and planning teams to maximize the impact of sales and Astro events
  • Work closely with stakeholder teams in Customer Service and Marketing to align on priorities and maintain momentum for campaigns
  • Prioritize and resolve customer and internal escalations

Qualifications and Requirements:

  • A bachelor’s degree, preferably in Marketing, Advertising, or a related analytical field
  • 4 years of relevant experience in an ecommerce / direct response environment
  • Excellent written, verbal, and interpersonal communications
  • Excellent analytical and quantitative skills
  • Experience in developing customer relationship and engagement campaigns
  • Experience with Google Analytics or other web analytics tools
  • Strong empathy for customers AND passion for revenue and growth
  • Ability to identify, prioritize, and articulate highest impact initiatives

Experience: 3+ Yrs of relevant experience, not exceeding overall experience of 10 years.

Package: 6-8 LPA

Openings: 2

Qualification: Bachelor’s degree, preferably in Marketing, Advertising, or a related analytical field