Anaplan – Partner Success Manager – Tokyo, Japan
Job Description
Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We’re growing fast, constantly innovating, and couldn’t be prouder to help our customers move forward with confidence in a sophisticated and changing world.
We are looking for forward-thinking people who put customer experience at the forefront of every decision. Individuals who thrive on challenges and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings outstanding value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.
What you’ll be doing:
The Partner Success team works closely with the Anaplan partner ecosystem to further develop the partner’s service delivery capabilities. From our Tokyo office, you will work closely with our Alliances, Academy, and, Customer Success teams to drive focused partner enablement where we need it most.
Observe, coach, and manage Anaplan partner resources through the partner lifecycle, both in the field and via workshop
Internally, work with the Anaplan Village to:
- Develop strategic partner development plans alongside designated Alliances, Customer Success, Sales, and Channel resources
- Continually evaluate onboarding and training needs for new and existing staff members
- Liaise with Partner Operations to review and develop partner metrics that assist in decision making
Externally, regularly interact with Partner practice leads on the following:
- Review partner customers’ portfolio health and design any required action plans
- Make recommendations and assist with additional training and onsite support if required
- Participate in regular Partner planning meetings, topics to include: Resource Planning, Review of current engagements, etc.
- Provide product, field, and local expertise when working with Content Developers/Instructional Designers, to produce high-quality, relevant, and localized materials. Subjects to include: Connected Planning, Solution Architecture, The Anaplan Way, Pre-Sales Process, New product releases
- Establish and host Partner Days within your region to ensure Partners build up the relevant contacts within Customer Success, Product, Sales, and Support.
More about you:
- Bachelor’s and/or Master’s Degree – Finance, Accounting, or MIS preferable
- 6+ years of general EPM consulting experience
- Fluent Japanese and business-level English
- 1+ years of Anaplan deployment experience is preferable
- 1+ years of experience leading, managing, or coaching others
- Expert software training and facilitation skills
- Demonstrated experience as a coach and mentor in a software implementation environment
- Familiarity with a formal system implementation methodology – requirements gathering, design, build/test, and deploy (Agile methodology preferable)
- Penchant for service excellence and a collaborative style
- Superb written, oral communication and presentation skills
- Ability to work across multiple functions and within a regional remote team
- Functional knowledge in one Supply Chain, Sales, and Finance
- Highly organized, customer-focused, and innovative
- Results-oriented, motivated, self-starter
- Collegial, open, and grounded in integrity
- Desire to work with a truly dynamic and exciting team, with a “roll-up your sleeves” approach
- Flexible and able to work in a fluid environment with changing priorities
Our Commitment to Diversity and Inclusion
Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request an accommodation.
