DESCRIPTION

Would you like to be part of a team focused on helping public sector customers across APJ/EMEA adopt Amazon Web Services by helping to enable the sales organization focused on global enterprises, fast-growing mid-market companies, and the industry’s hottest start-ups? Do you have the business savvy, organization skills, and ability to collaborate with multiple business owners to help establish Amazon Web Services as the premier cloud provider?

Within AWS, the Worldwide Public Sector (WWPS) Customer Enablement Organization is responsible for supporting Public Sector customers and partners in their journey to the cloud. We are seeking a Manager of Customer Enablement to lead the strategy and execution of our Customer Enablement Specialist team in APJ/EMEA. Our vision is to promote long-term healthy AWS relationships by ensuring AWS WWPS customers and partners have the operational knowledge, best practices, processes, and mechanisms in place to effectively manage the operational aspects of their AWS business.

Key job responsibilities
The Manager of Customer Enablement will be responsible for hiring, developing, and leading a team of Customer Enablement Specialists across EMEA and APJ. The candidate will need to collaborate across teams, creatively solve problems for customers and the field organization, and drive the evolution of the Customer Enablement team.
Core Responsibilities include but are not limited to:

• Lead and manage a team of Customer Enablement Specialists including providing ongoing coaching and training in alignment with Amazon’s Hire and Develop the Best leadership principle.
• Collaborate with AWS leaders on key organizational initiatives.
• Drive operational excellence, including the development of new or simplified processes with a focus on automation to improve overall team efficiency and productivity.
• Develop regular reporting for management review.
• Develop key performance indicators (KPIs) to measure team performance and evaluate continuous improvement.
• Gather insights from the business through analyzing data, identifying trends, and looking around corners to develop innovative solutions for best-in-class customer experience.
• Ability to understand, adapt to, communicate, and manage change in a fast-paced environment.
• Drive alignment across countries and regions to deliver on CES organizational goals.
• Manage escalations across APJ and EMEA CES – Meet team and customers virtually across time zones (10% travel required).

The ideal candidate must be willing to “roll up their sleeves” and work with key stakeholders across the extended AWS APJ/EMEA Field organization. Additionally, you will establish performance goals and metrics, timelines, and a formal tracking process to measure and manage progress. You should be an experienced leader with exceptional organizational skills and prepared to work in a high-volume environment across multiple teams in a fast-paced, dynamic industry.

The role can be based in London (UK) or Luxembourg (LUX) and will report to the North America Customer Enablement Leader.

About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
BASIC QUALIFICATIONS

• 10 years of working in a fast-paced and dynamic environment
• 5+ years of people management experience
• Experience in technology-related sales support and/or business development
• Exceptional project and program management skills: can teach and coach these skills in others and also act as a productive contributor
• Strong analytical skills; uses data to identify root causes, recognize patterns, and solve complex problems
• Excellent written and verbal communication
• Proven strong leadership skills to manage changes and critical issues in a highly dynamic environment
• Customer-facing skills required to drive customer engagements

PREFERRED QUALIFICATIONS

• MBA or Master’s degree
• Prior experience working in a technology company
• Proven ability to create a vision for the organization that can scale quickly
• Proven ability to drive and land change management across your organization

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.