Adjust – Customer Success Manager – Los Angeles, USA

May 14, 2023
$75,000 - $100,000
Apply Now

Job Description

Adjust – Customer Success Manager

Adjust is the mobile marketing analytics platform trusted by growth-driven marketers around the world, with solutions for measuring and optimizing campaigns and protecting user data. Adjust powers thousands of apps with built-in intelligence and automation, backed by responsive global customer support. 

Adjust is a subsidiary of AppLovin (Nasdaq: APP), the leading growth platform for developers.

Our global team is composed of team members with life experiences, backgrounds, and perspectives that mirror our customers around the world. We seek outstanding candidates who demonstrate a commitment to diversity, equity, and inclusion through continuous learning and skill-building. We aim to support each other to ensure equitable and inclusive experiences, furthering our goal to create a culture of belonging that values the contributions of all team members.

We’re proud to have received several awards in Summer 2022, including G2’s Easiest Setup, Easiest Admin, Leader, and Easiest To Do Business With. Our CPO was also honored with a Top Women in Media Award, and we were named the Best Overall Mobile Marketing Solution of 2022. These accolades are a testament to the excellence and innovation of our award-winning company.

Make an Impact/ The role:

As a Customer Success Manager, you will be responsible for maintaining a strong relationship with existing clients and ensuring their success through utilizing Adjust’s suite of tools. With your knowledge and deep understanding of the ad tech, mobile advertising, and/or media industry you bring the right expertise to provide a consultative approach to our customers. Your main goal is to focus on the success of your US West Coast-based customers, enabling them to improve their business while increasing lifetime value for Adjust and preventing churn. You will join a global team that is dedicated to putting customers first.

Empower Your Potential/ Responsibilities:

  • Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
  • Enable successful roll-out of Adjust to customer employees
  • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
  • Identify opportunities for customers to act as Adjust advocates
  • Work with customers on contract renewals, and expansion opportunities
  • Marshall resources across the Adjust org, as needed to support customers, needs
  • Represent the voice of the customer to inform our product roadmap

Bring Your Knowledge/ Experience & Qualifications:

  • 3+ years of work experience in Customer Success or Sales roles, especially within mobile user acquisition
  • Ability to oversee projects and solid handling of project management tools
  • Ability to work autonomously and own relationships with customers
  • Strong interest in understanding the marketing and software setup of clients to be able to advise customers in building a state-of-the-art setup
  • A proactive personality who enjoys speaking with customers
  • Excellent communication skills in English
  • High-level stakeholder management skills & a great team player
  • Strong interest in understanding the marketing and software setup of clients to be able to advise customers in building a state-of-the-art setup
  • A proactive approach where you always want to be speaking with customers
  • Excellent communication skills in English is a must

Enhance Your Experience / Perks & Benefits:

  • Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space
  • International, diverse teams with a strong focus on transparency, feedback, and fun
  • Education opportunities for ongoing professional development & continuous learning
  • Company onboarding program like no other, where you’ll learn the ins and outs of our product
  • Flexible work-from-home policy and vacation policy
  • Adjust covers 100% of health/dental/vision insurance for employees and 80% for dependents (with a $1,400 cap)
  • Support for families that provides a $10,000 stipend to cover fertility, adoption, surrogacy, pregnancy, parenting, and pediatric, and menopause services.
  • 401(k) plan with 4% employer matching on the total salary
  • Paid parental leave
  • Wellbeing support with qualified therapists
  • WFH program with remote online events (workouts, coffee chats, team events, games, etc.)
  • Monthly perk stipend to choose the perks that matter most to you

Adjust provides a competitive total compensation package with a pay-for-performance rewards approach. The expected base pay range for this CA-based position is $75,000 – $100,000. Total compensation at Adjust is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Depending on the position offered, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical and other benefits.

More details about our company culture and perks can be found on our career page.

Interested?  Let’s Talk! 

Equal opportunity Employer

Adjust is proud to be an equal-opportunity employer. We champion a diverse and inclusive culture in all of our offices around the globe. We understand that all candidates are individuals with unique backgrounds and talents. At Adjust, we assess candidates on qualifications, merit, and business needs. We do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you see a position that excites you, please apply! We would love to have you join us in our mission to build a global tech company to which we’re all proud to belong to.