Adcreative.ai – Head of Customer Success AI Scale-up – Paris

AdCreative is a dynamic and fast-growing generative AI startup based in Paris, with a team of 40 people across Paris, Istanbul, and Casablanca. Recently, we were ranked as the 3rd fastest-growing product in the world by G2 out of over 100,000 software products.

As the Head of Customer Success, you’ll be in charge of ensuring our customers have the best possible experience. You’ll be answering tickets and reaching out to users to make sure their experience with AdCreative is nothing but exceptional. You should have a startup mentality and a passion for customer success, as well as a deep understanding of the digital advertising industry.

We’re looking for someone who is a self-starter and has experience in maintaining strong relationships with customers, creating and executing successful customer success strategies, and analyzing support tickets. You’ll be directly working with the CEO, answering support tickets, upselling clients and making sure their experience is excellent. So strong written and verbal communication skills in English are a must.

The goal of this position is to create the ultimate customer success strategy for AdCreative and to build a team of exceptional individuals to help you achieve this goal.

Qualifications:

• Experience in customer success and ideally sales
• Strong written and verbal communication skills in English
• Detail-oriented and analytical
• Prior experience in advertising
• Demonstrated ability to increase customer satisfaction

At AdCreative, we offer a fantastic opportunity to be part of a rapidly expanding startup. You’ll receive an attractive salary package and the chance to own equity shares in the company. Join us on our journey toward success, and we guarantee that you’ll be rewarded for your hard work.

To apply, please send an email or a video, telling us about your past customer success/support experience and what you think of AdCreative.

We can’t wait to hear from you!