What is the difference between Customer Service and Customer Success?

The main difference between customer service and customer success is the focus of each role.

Customer service is primarily focused on providing support and assistance to customers who have questions or issues with a company’s products or services.

Customer success, on the other hand, is focused on helping customers achieve their desired outcomes and ensuring that they are satisfied with their experiences. Customer success managers often work closely with customers to understand their needs and goals, and to develop strategies to help them achieve success. In contrast, customer service representatives may focus more on providing immediate solutions to specific problems.

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