The three pillars of customer success are customer satisfaction, retention, and growth.
Customer satisfaction refers to the extent to which customers are happy with their experiences and able to achieve their desired outcomes with a company’s products or services. Customer retention refers to the ability of a company to keep its customers over time, while customer growth refers to the ability to expand the value of each customer and increase the number of customers. These pillars are interconnected, and a strong focus on all three is crucial for success in the field of customer success.
