Customer success is a job that involves helping customers achieve their goals with a company’s products or services.
Like any job, it can have its stressful moments, but overall it can be a rewarding and fulfilling career. Good communication skills, the ability to problem-solve, and a strong desire to help others can all be beneficial for success in this field.
As with any job, working as a customer success manager for example can involve some level of stress.
Some common sources of stress in this field include dealing with difficult or angry customers, managing multiple tasks and priorities at once, and meeting tight deadlines. In addition, customer success managers may feel pressure to meet or exceed performance goals set by their company and to continually improve the customer experience. Managing these challenges effectively can help reduce stress and improve job satisfaction.
