In most organizations, the customer success team reports to a senior leader, such as the vice president of customer success or the chief customer officer. In some cases, the customer success team may also report to the head of sales or the chief revenue officer. The specific reporting structure will vary depending on the organization and its specific needs and goals.
Regardless of whom they report to, the customer success team is typically responsible for working closely with other teams within the organization, such as sales, marketing, and product development, to ensure that the needs of the customers are being met. They may also work with other departments, such as finance and legal, to support the overall success of the organization. By collaborating with these teams and building strong relationships, the customer success team can help drive long-term business growth and success.