Attention all business leaders and entrepreneurs!
Are you ready to revolutionize your approach to customer management? The groundbreaking guide, “Customer Success”, will show you how. In today’s world, B2B vendors must deliver success for their clients to achieve success for their own businesses. That’s where customer success teams come in, quarterbacking the customer lifecycle and driving adoption, renewals, up-sell, and advocacy.
“Customer Success” is a one-of-a-kind guide that shows you how to make this movement work in your company. From initial planning to execution, you’ll receive expert guidance to understand the context that led to the start of the Customer Success movement, build a proven strategy, and implement an action plan for structuring the Customer Success organization.
Customers want products that help them achieve their own business outcomes, and by enabling your customers to realize the value in your products, you’re protecting recurring revenue and creating a customer for life. “Customer Success” is the hottest B2B movement since the advent of the subscription business model, and this book will help you kick-start your customer-centric revolution and make it stick for the long term.
Don’t miss out on this game-changing resource!
