Moayad Hammad

Customer Success Manager

About Candidate

As certified Customer Success Manager. I am seeking a position to apply analytical and strategic skills to find growth opportunities and provide software users with a first-class experience and help them achieve their goals.

Work & Experience

Customer Success Manager 2022-07-17

Being the first Customer Success Manager, my responsibilities are: -Built the Customer Success Team from scratch. -Created playbooks for Customer Success: . Customer Journey . Success Plan . On-boarding . Business Review -Build relationship-driven growth with thorough on-boarding and ongoing engagement, including training, consulting, and regular communication about product features and resources. -Create Success Plan for each client and work with them to achieve their desired goals and outcomes. -Helped in building the Customer Support team.

Operations Executive 2021-08-01 - 2021-10-30

-Assign tasks to the translation team through dedicated software. -Assist in organizing information and updating databases. -Take part in day-to-day operations and reporting.

Customer Success Executive 2020-09-01 - 2021-03-30

-Focal point for customer’s express and ecommerce shipping requests. -Assist customers on status of their shipment, outstanding shipments or tracking. -Drives solution of customer complaints by solving it directly or assigning tasks to other function. -Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete.

Customer Service Advisor 2017-11-01 - 2020-08-27

-Responded to and handled customer complaints and inquiries through calls or e-mails efficiently. -Performed quality assurance and reported incidents/errors to Supervisor. -Developed personal organization and multitasking skills in a fast paced environment. -Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees. -Performed accounts verification for website users. -Dealing with and managing work crisis efficiently.


Strategic planning
Relationship management
Problem solving and resolution


Certified Customer Success Manager Level 5 2022